Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction von Hess Jr, Ronald L., Ganesan, Shankar, Klein, Noreen M.

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Omnichannel promotions and their effect on customer satisfaction von Blom, Angelica, Lange, Fredrik, Hess, Ronald L

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The influence of the source and valence of word-of-mouth information on post-failure and post-recovery evaluations von Hess, Ronald L., Ring, Lawrence

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Interactional service failures in a pseudorelationship: The role of organizational attributions von Hess, Ronald L., Ganesan, Shankar, Klein, Noreen M.

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Omnichannel-based promotions’ effects on purchase behavior and brand image von Blom, Angelica, Lange, Fredrik, Hess, Ronald L.

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The impact of firm reputation and failure severity on customers' responses to service failures von Hess, Ronald L

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The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes von Ambrose, Maureen, Hess, Ronald L., Ganesan, Shankar

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Off-price versus price-off: Use of discriminant analysis to identify competitive differences across retail formats von L. Hess Jr, Ronald, Ring, Lawrence

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Geographic information systems as a marketing information system technology von Hess, Ronald L., Rubin, Ronald S., West, Lawrence A.

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Off-price versus price-off von Hess, Ronald L, Ring, Lawrence

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Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers von Ambrose, Maureen L., Taylor, Regina, Hess Jr, Ronald L.

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The impact of firm reputation and failure severity on customers'responses to service failures von Hess Jr, Ronald L

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Geographic information systems as a marketing information system technology von Hess, Ronald L, Rubin, Ronald S, West Jr, Lawrence A

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Failures, Losses, and Fairness: The Customer's Perspective

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METHODS AND APPARATUS FOR PROCESS, FACTORY-FLOOR, ENVIRONMENTAL, COMPUTER AIDED MANUFACTURING-BASED OR OTHER CONTROL SYSTEM WITH REAL-TIME DATA DISTRIBUTION von BUDINGER, BRUCE, D, GRUBB, LORIN, V, LEMERT, PAUL, W, MCCOY, WILLIAM, H., JR, HALLQUIST, ROBERT, D., JR, WEINRICH, STEVEN, M, BRENNAN, SEAN, F, MUNDORF, EDWARD, R, LONG, JAMES, C, HESS, RONALD, L, WRIGHT, JULIA, BACHMAN, GEORGE, E, GROVE, ERIC, P, DEREMER, ROBERT, A

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Workflow control configurator for use with process, factory-floor, environmental, computer aided manufacturing-based or other control system von Budinger, Bruce D, DeRemer, Robert A, Hess, Ronald L, LeMert, Paul W, Long, James C, Weinrich, Steven M, Wright, Julia

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Workflow control configurator for use with process, factory-floor, environmental, computer aided manufacturing-based or other control system von DEREMER ROBERT A, LONG JAMES C, BUDINGER BRUCE D, WEINRICH STEVEN M, HESS RONALD L, WRIGHT JULIA, LEMERT PAUL W

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Workflow control configurator for use with process, factory-floor, environmental, computer aided manufacturing-based or other control system von DEREMER ROBERT A, LONG JAMES C, BUDINGER BRUCE D, WEINRICH STEVEN M, HESS RONALD L, WRIGHT JULIA, LEMERT PAUL W

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Television S-correction linearity device von HESS, RONALD L, BABCOCK, WILLIAM E

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METHODS AND APPARATUS FOR PROCESS, FACTORY-FLOOR, ENVIRONMENTAL, COMPUTER AIDED MANUFACTURING-BASED OR OTHER CONTROL SYSTEM WITH REAL-TIME DATA DISTRIBUTION von BUDINGER, BRUCE, D, GRUBB, LORIN, V, LEMERT, PAUL, W, MCCOY, WILLIAM, H., JR, HALLQUIST, ROBERT, D., JR, WEINRICH, STEVEN, M, BRENNAN, SEAN, F, MUNDORF, EDWARD, R, LONG, JAMES, C, HESS, RONALD, L, WRIGHT, JULIA, BACHMAN, GEORGE, E, GROVE, ERIC, P, DEREMER, ROBERT, A

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