Glocalization in Service Cultures: Tensions in Customers’ Service Expectations and Experiences von Helkkula, Anu, Arnould, Eric, Chen, An

Volltext

Service experiences beyond the direct use: indirect customer use experiences of smartphone apps von Dube, Apramey, Helkkula, Anu

Volltext

Business-to-Business Value Co-creation: Suppliers’ Perspective of Essential Information Systems Capabilities von Sore, Sariseelia, Saunila, Minna, Ukko, Juhani, Helkkula, Anu

Volltext

Characterising the concept of service experience von Helkkula, Anu

Volltext

Using neo-animism to revisit actors for Sustainable Development Goals (SDGs) in S-D logic von Helkkula, Anu, Arnould, Eric J.

Volltext

Human–AI resource relations in value cocreation in service ecosystems von Kaartemo, Valtteri, Helkkula, Anu

Volltext

Service experience co-creation: conceptualization, implications, and future research directions von Jaakkola, Elina, Helkkula, Anu, Aarikka-Stenroos, Leena

Volltext

Archetypes of Service Innovation: Implications for Value Cocreation von Helkkula, Anu, Kowalkowski, Christian, Tronvoll, Bård

Volltext

Imagining post-marketing: Neo-animist resource circulation and value cocreation von Arnould, Eric, Helkkula, Anu

Volltext

Characterizing Value as an Experience: Implications for Service Researchers and Managers von Helkkula, Anu, Kelleher, Carol, Pihlström, Minna

Volltext

The co-creation experience from the customer perspective: its measurement and determinants von Verleye, Katrien

Volltext

A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues von Kaartemo, Valtteri, Helkkula, Anu

Volltext

The context of experience von Akaka, Melissa Archpru, Vargo, Stephen L, Schau, Hope Jensen

Volltext

Co-creating the collective service experience von Carù, Antonella, Cova, Bernard

Volltext

Co-creating service experience practices von McColl-Kennedy, Janet R, Cheung, Lilliemay, Ferrier, Elizabeth

Volltext

Transformative hospitality services: A conceptualization and development of organizational dimensions von Gallan, Andrew S., Kabadayi, Sertan, Ali, Faizan, Helkkula, Anu, Wu, Laurie, Zhang, Ye

Volltext

Why did this happen to me? Causal attributions of illness and cultural health capital von Gallan, Andrew S., Helkkula, Anu, McConnell, William R.

Volltext

Actor experience: Bridging individual and collective-level theorizing von Becker, Larissa, Karpen, Ingo Oswald, Kleinaltenkamp, Michael, Jaakkola, Elina, Helkkula, Anu, Nuutinen, Maaria

Volltext

Developing and renewing marketing as a scientific discipline through reflexive cocreation von Helkkula, Anu, Arnould, Eric

Volltext

The changing role of the health care customer: review, synthesis and research agenda von McColl-Kennedy, Janet R., Snyder, Hannah, Elg, Mattias, Witell, Lars, Helkkula, Anu, Hogan, Suellen J., Anderson, Laurel

Volltext