Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design von Chiang, Wei-yu Kevin, Chhajed, Dilip, Hess, James D

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That's What I Thought I Wanted? Miswanting and Regret for a Standard Good in a Mass-Customized World von Syam, Niladri, Krishnamurthy, Partha, Hess, James D

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Mean-Centering Does Not Alleviate Collinearity Problems in Moderated Multiple Regression Models von Echambadi, Raj, Hess, James D

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Customized Products: A Competitive Analysis von Syam, Niladri B, Ruan, Ranran, Hess, James D

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Can Sales Uncertainty Increase Firm Profits? von SYAM, NILADRI, HESS, JAMES D., YANG, YING

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Spontaneous selection: The influence of product and retailing factors on consumer impulse purchases von Kacen, Jacqueline J., Hess, James D., Walker, Doug

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Diagnosing harmful collinearity in moderated regressions: A roadmap von Chennamaneni, Pavan Rao, Echambadi, Raj, Hess, James D., Syam, Niladri

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“Buying status” by choosing or rejecting luxury brands and their counterfeits von Geiger-Oneto, Stephanie, Gelb, Betsy D., Walker, Doug, Hess, James D.

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Applying emotional intelligence skills to leadership and decision making in non-profit organizations von Hess, James D, Bacigalupo, Arnold C

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Enhancing decisions and decision-making processes through the application of emotional intelligence skills von Hess, James D, Bacigalupo, Arnold C

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Applying Lean Six Sigma within the university: opportunities for process improvement and cultural change von Hess, James D, Benjamin, Bruce A

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Putting one-to-one marketing to work: Personalization, customization, and choice von Arora, Neeraj, Dreze, Xavier, Ghose, Anindya, Hess, James D., Iyengar, Raghuram, Jing, Bing, Joshi, Yogesh, Kumar, V., Lurie, Nicholas, Neslin, Scott, Sajeesh, S., Su, Meng, Syam, Niladri, Thomas, Jacquelyn, Zhang, Z. John

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Sales contests versus quotas with imbalanced territories von Syam, Niladri B., Hess, James D., Yang, Ying

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Thrill of victory and agony of defeat: Emotional rewards and sales force compensation von Yang, Ying, Syam, Niladri B., Hess, James D.

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Accounting Profits Versus Marketing Profits: A Relevant Metric for Category Management von Chen, Yuxin, Hess, James D, Wilcox, Ronald T, Zhang, Z. John

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The emotionally intelligent leader, the dynamics of knowledge-based organizations and the role of emotional intelligence in organizational development von Hess, James D., Bacigalupo, Arnold C.

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Managing Dissatisfaction: How to Decrease Customer Opportunism by Partial Refunds von Chu, Wujin, Gerstner, Eitan, Hess, James D.

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Emerging trends in retail pricing practice: implications for research von Levy, Michael, Grewal, Dhruv, Kopalle, Praveen K., Hess, James D.

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Pull Promotions and Channel Coordination von Gerstner, Eitan, Hess, James D

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Controlling Product Returns in Direct Marketing von Hess, James D., Chu, Wujin, Gerstner, Eitan

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