When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction von Xie, Lishan, Liu, Xin, Li, Dongmei, Guan, Xinhua

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Reinterpreting the theory of planned behavior and its application to green hotel consumption intention von Yeh, Shih-Shuo, Guan, Xinhua, Chiang, Tai-Ying, Ho, Juei-Ling, Huan, Tzung-Cheng TC

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The effect of synthesized cartilage tissue from human adipose-derived mesenchymal stem cells in orthopedic spine surgery in patients with osteoarthritis von Weijie, Tang, Xinhua, Guan, Jingqi, Han, XiLing, Yin, Zuoji, Feng

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What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors von Liu, Xin, Zhang, Lu, Xie, Lishan, Guan, Xinhua

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The Challenge to Focus on Customer Needs von Xinhua Guan

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The Challenge to Focus on Customer Needs von Guan, Xinhua

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Does being beautiful always help? Contingency effects of physical attractiveness of the service providers on customer response von Li, Yaoqi, Xie, Lishan, Gao, Teng, Guan, Xinhua

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The spatial agglomeration productivity premium of hotel and catering enterprises von Chen, Qiangyuan, Guan, Xinhua, Huan, Tzung-Cheng

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Using value co-creation behavior as a mediator to explore the influence of virtual tourism community characteristics on destination brand equity von Xie, Lishan, Guan, Xinhua, Yeh, Shih-Shuo, Huan, Tzung-Cheng

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Are you a tech-savvy person? Exploring factors influencing customers using self-service technology von Guan, Xinhua, Xie, Lishan, Shen, Wen-Guo, Huan, Tzung-Cheng

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Trick or treat! How to reduce co-destruction behavior in tourism workplace based on conservation of resources theory? von Guan, Xinhua, Gong, Jinhong, Huan, Tzung-Cheng

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Effect of hotel employees’ workplace friendship on workplace deviance behaviour: Moderating role of organisational identification von Zhuang, Wen-Long, Chen, Kuan-Yang, Chang, Chia-Lin, Guan, Xinhua, Huan, Tzung-Cheng

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A case study of hotel frontline employees' customer need knowledge relating to value co-creation von Xie, Lishan, Guan, Xinhua, Huan, Tzung-Cheng

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Scale development of value co-destruction behavior in tourism von Guan, Xinhua, Gong, Jinhong, Xie, Lishan, Huan, Tzung-Cheng

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Using customer knowledge for service innovation in travel agency industry von Xie, Lishan, Guan, Xinhua, Cheng, Qiyin, Huan, Tzung-Cheng T.C.

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An eye for an eye? Exploring the influence of tourist mistreatment on employee service rule commitment von Guan, Xinhua, Liu, Qiangqiang, Nie, Zhenxin, Huan, Tzung-Cheng

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The antecedents and consequences of the co-creation experience in virtual tourist communities: From the perspective of social capital in virtual space von Xie, Lishan, Guan, Xinhua, Liu, Bingbing, Huan, Tzung-Cheng T.C.

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The double value of customer interactivity: the mediation effect of knowledge exchange quality von Guan, Xinhua, Xie, Lishan, Zhu, Tengteng

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Exploring Customer Citizenship Behavior Through Customer–Organization Identification von Xie, Lishan, Zhang, Wenxuan, Guan, Xinhua, Huan, Tzung-Cheng

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Triad collaboration of hotel employers, employees and customers for service innovation in a changing world von Xie, Lishan, Guan, Xinhua, Lin, Xunliang, Huan, Tzung-Cheng

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