The influence of menu design, menu item descriptions and menu variety on customer satisfaction. A case study of Egypt von Baiomy, Ahmed E, Jones, Eleri, Goode, Mark M H

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Online behavioural intentions: an empirical investigation of antecedents and moderators von Goode, Mark M.H, Harris, Lloyd C

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DVD pirating intentions: Angels, devils, chancers and receivers von Cockrill, Antje, Goode, Mark M. H.

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Perceived risk and Chinese consumers' internet banking services adoption von Lifen Zhao, Anita, Hanmer-Lloyd, Stuart, Ward, Philippa, Goode, Mark M.H

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The Critical Role of Perceived Risk and Trust in Determining Customer Satisfaction with Automated Banking Channels von Cockrill, Antje, Goode, Mark M. H., Beetles, Andrea

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Are sport tourists of an environmental mindset to drive the green? The case of golfers von Minoli, Dino M., Goode, Mark M.H., Metcalfe, Aidan W.

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Online servicescapes, trust, and purchase intentions von Harris, Lloyd C, Goode, Mark M.H

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Measuring transaction‐specific satisfaction in services: Are the measures transferable across cultures? von Veloutsou, Cleopatra, Gilbert, G Ronald, Moutinho, Luiz A, Goode, Mark M H

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The four levels of loyalty and the pivotal role of trust: a study of online service dynamics von Harris, Lloyd C, Goode, Mark M.H

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Intra-functional conflict: an investigation of antecedent factors in marketing functions von Harris, Lloyd C, Ogbonna, Emmanuel, Goode, Mark M.H

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Key Demand Factors in Professional Business ‎Courses: A Mixed-Methods Study von Adarbah, Haitham Y., Goode, Mark. M. H.

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Determining Customer Satisfaction From Mobile Phones: A Neural Network Approach von Goode, Mark M. H., Davies, Fiona, Moutinho, Luiz, Jamal, Ahmad

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Are eco labels profitably employed in sustainable tourism? A case study on Audubon Certified Golf Resorts von Minoli, Dino M., Goode, Mark M.H., Smith, Mark T.

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The Bluetooth Enigma: Practicalities Impair Potential: Awareness is High. Can Usage Be Higher? von Cockrill, Antje, Goode, Mark M., White, Amy

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Is the music industry stuck between rock and a hard place? The role of the Internet and three possible scenarios von Warr, Richard, Goode, Mark M.H.

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Consumers and brands: a study of the impact of self-image congruence on brand preference and satisfaction von Jamal, Ahmad, Goode, Mark M.H

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Predicting consumer satisfaction from CD players von Goode, Mark M. H.

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Modelling Satisfaction with Automated Banking Channels: Using Variable Precision Rough Set Theory von Beynon, Malcolm, Goode, Mark M. H., Moutinho, Luiz A., Snee, Helena R.

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Perceived price fairness and price decay in the DVD market von Cockrill, Antje, Goode, Mark M.H

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Measuring customer satisfaction in the fast food industry: a cross-national approach von Gilbert, G. Ronald, Veloutsou, Cleopatra, Goode, Mark M.H, Moutinho, Luiz

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