A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance von Wang, Xingyu, Shi, Xiaolin (Crystal), Hwang, YooHee, Yan, Jingwen, Gip, Huy (Robert)

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Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure von Gip, Huy, Wang, Xingyu, Guchait, Priyanko, Pasamehmetoglu, Aysin

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Employee mindfulness and creativity: when emotions and national culture matter von Gip, Huy, The Khoa, Do, Guchait, Priyanko, Fernando Garcia, R.L., Pasamehmetoglu, Aysin

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Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development von Do, Khoa The, Gip, Huy, Guchait, Priyanko, Wang, Chen-Ya, Baaklini, Eliane Sam

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