Leveraging the intersectionality of healthcare and hospitality to diversify workforce talent and enhance patient experience von Gierlinger, Sven, Giammarinaro, Nicole, Tuomey, Mallory, Petrosino, Leah

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From liability to asset: A large health system’s approach to transforming hospital food von Gierlinger, Sven, Tison, Bruno, Giammarinaro, Nicole

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Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience von Barden, Agnes, Giammarinaro, Nicole, Petrosino, Leah

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Promoting a Therapeutic Healing Environment: A Retrospective Examination of HCAHPS “Quiet at Night” Across a Large New York Health System von Barden, Agnes, Loeb, Amy E, Giammarinaro, Nicole

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Turned Upside Down: The Role of New York Patient Experience Leaders During COVID-19 von Gierlinger, Sven, Barden, Agnes, Giammarinaro, Nicole

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Effectiveness of the communication model, C.O.N.N.E.C.T., on patient experience and employee engagement: A prospective study von Barden, Agnes, Giammarinaro, Nicole

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Development and reliability of a patient experience inventory tool for hospitals von Barden, Agnes, Giammarinaro, Nicole, Bashkin, Natalie, Lutsky, Larry

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Impact of a Patient Experience Leadership Structure on Performance and Engagement von Gierlinger, Sven, Barden, Agnes, Giammarinaro, Nicole

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From Monologue to Dialogue: The Pursuit of Relationship Centered Communication Across a Large, Integrated Healthcare System von Barden, Agnes, Kalman, Jill, Gierlinger, Sven, Baker, Daniel, Giammarinaro, Nicole, Rousseau, Natalie

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A Role Discovered: Exploring Northwell Health's Patient Experience Structure and Leadership Characteristics von Barden, Agnes, Giammarinaro, Nicole, Rousseau, Natalie, Burgess, Carolyne

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Virtual Visitation: Exploring the Impact on Patients and Families During COVID-19 and Beyond von Gierlinger, Sven, Olsheski, Julia, Caiola, Steven, Giammarinaro, Nicole

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Families as Care Partners: Implementing the Better Together Initiative Across a Large Health System von Dokken, Deborah L, Barden, Agnes, Tuomey, Mallory, Giammarinaro, Nicole, Johnson, Beverley H

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Perspective Shifting: Engaging Leaders-of-Leaders in Patient and Caregiver Experience von Barden, Agnes, Giammarinaro, Nicole, Petrosino, Leah

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Impact of a Patient Experience Leadership Structure on Performance and Engagement von Gierlinger, Sven, Barden, Agnes, Giammarinaro, Nicole

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