Customer-focused voice and rule-breaking in the frontlines von Gazzoli, Gabriel, Chaker, Nawar N., Zablah, Alex R., Brown, Tom J.

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The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry von Gazzoli, Gabriel, Hancer, Murat, Park, Yumi

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Why do frontline employees speak up on behalf of customers? The influence of supervisors versus coworkers and the role of intrapersonal factors von Gazzoli, Gabriel, Shabazz, Siddeeq M., Arnold, Todd J., Kim, Peter B.

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Explaining why employee-customer orientation influences customers' perceptions of the service encounter von Gazzoli, Gabriel, Hancer, Murat, Kim, BeomCheol (Peter)

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Online distribution strategies and competition: are the global hotel companies getting it right? von Gazzoli, Gabriel, Gon Kim, Woo, Palakurthi, Radesh

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Factors Affecting the Travel Expenditure of Visitors to Macau, China von Kim, Woo Gon, Kim, Taegoo (Terry), Gazzoli, Gabriel, Park, Yumi, Kim, Sang Hyuck, Park, Si Sa

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Volcanic ash as reusable catalyst in the green synthesis of 3H-1,5-benzodiazepines von Muñoz, Mercedes, Pasquale, Gustavo, Sathicq, Angel Gabriel, Romanelli, Gustavo Pablo, Cabello, Carmen Inés, Gazzoli, Delia

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