Transformative service research: An agenda for the future von Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Jerome D.

Volltext

Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities von Fisk, Raymond P., Gallan, Andrew S., Joubert, Alison M., Beekhuyzen, Jenine, Cheung, Lilliemay, Russell-Bennett, Rebekah

Volltext

Customer positivity and participation in services: an empirical test in a health care context von Gallan, Andrew S., Jarvis, Cheryl Burke, Brown, Stephen W., Bitner, Mary Jo

Volltext

Transformative hospitality services: A conceptualization and development of organizational dimensions von Gallan, Andrew S., Kabadayi, Sertan, Ali, Faizan, Helkkula, Anu, Wu, Laurie, Zhang, Ye

Volltext

Service Research in Health Care: Positively Impacting Lives von Danaher, Tracey S., Gallan, Andrew S.

Volltext

Why did this happen to me? Causal attributions of illness and cultural health capital von Gallan, Andrew S., Helkkula, Anu, McConnell, William R.

Volltext

How do you feel today? Managing patient emotions during health care experiences to enhance well-being von McColl-Kennedy, Janet R., Danaher, Tracey S., Gallan, Andrew S., Orsingher, Chiara, Lervik-Olsen, Line, Verma, Rohit

Volltext

Transformative service networks: cocreated value as well-being von Black, Hulda G., Gallan, Andrew S.

Volltext

Transforming community well-being through patients' lived experiences von Gallan, Andrew S., McColl-Kennedy, Janet R., Barakshina, Tatiana, Figueiredo, Bernardo, Jefferies, Josephine Go, Gollnhofer, Johanna, Hibbert, Sally, Luca, Nadina, Roy, Sanjit, Spanjol, Jelena, Winklhofer, Heidi

Volltext

An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic von Michel, Stefan, Brown, Stephen W., Gallan, Andrew S.

Volltext

Exploring customer engagement tensions when pursuing responsible business practices von Gallan, Andrew S., Hildebrand, Diogo, Komarova, Yuliya, Rubin, Dan, Shay, Ronen

Volltext

Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises von Gallan, Andrew S., Helkkula, Anu

Volltext

Service-Logic innovations: How to Innovate Customers, Not Products von Michel, Stefan, Brown, Stephen W., Gallan, Andrew S.

Volltext

Conceptualisation and Aspirations of Transformative Service Research von Rosenbaum, Mark S, Corus, Canan, Ostrom, Amy L, Anderson, Laurel, Fisk, Raymond P, Gallan, Andrew S, Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W, Shirahada, Kunio, Williams, Jerome D

Volltext

A Comparison and Expansion of the Bases Used for Evaluating Salespeople's Performance von Jackson Jr, Donald W., Schlacter, John L., Bridges, Claudia M., Gallan, Andrew S.

Volltext

Examining career development programs for the sales force von Jackson, Donald W., Hollmann, Thomas, Gallan, Andrew S.

Volltext

Beyond HCAHPS: Analysis of patients’ comments provides an expanded view of their hospital experiences von Gallan, Andrew S, Niraj, Rakesh, Singh, Awanindra

Volltext

The impact of patient shadowing on service design: Insights from a family medicine clinic von Gallan, Andrew S, Perlow, Bruce, Shah, Riddhi, Gravdal, Judith

Volltext

Value co-creation and its meaning for customers von Gallan, Andrew S., Jefferies, Josephine Go

Volltext

Journal of Service Research Special Section on Health Service Research: A Multidisciplinary Perspective von Bitner, Mary Jo, Danaher, Tracey S., Gallan, Andrew S.

Volltext