Service Research Priorities: Managing and Delivering Service in Turbulent Times von Ostrom, Amy L., Field, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Lemon, Katherine N., Huang, Ming-Hui, McColl-Kennedy, Janet R.

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Service Research Priorities: Designing Sustainable Service Ecosystems von Field, Joy M., Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Ostrom, Amy L., Lemon, Katherine N., Huang, Ming-Hui, McColl-Kennedy, Janet R.

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The effect of implementing chatbot customer service on stock returns: an event study analysis von Fotheringham, Darima, Wiles, Michael A.

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Rage Against the Machine: When Consumers Sabotage Robots in the Marketplace von Fotheringham, Darima, Lisjak, Monika, Kristofferson, Kirk

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Service Research Priorities: Designing Sustainable Service Ecosystems von Field, Joy, Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Ostrom, Amy, Lemon, Kathrine, Huang, Ming-Hui, McColl-Kennedy, Janet

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Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach von Ostrom, Amy, Field, Joy, Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Lemon, Kathrine, Huang, Ming-Hui, McColl-Kennedy, Janet, R.

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Handbook of Service Science, Volume II von Maglio, Paul P, Kieliszewski, Cheryl A, Spohrer, James C, Lyons, Kelly, Patrício, Lia, Sawatani, Yuriko

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Service Research Priorities in Turbulent Times: A Multiple Stakeholder Approach von Ostrom, Amy, Field, Joy, Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Lemon, Kathrine, Huang, Ming-Hui, McColl-Kennedy, Janet, R

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Service Research Priorities: Designing Sustainable Service Ecosystems von Field, Joy, Fotheringham, Darima, Subramony, Mahesh, Gustafsson, Anders, Ostrom, Amy, Lemon, Kathrine, Huang, Ming-Hui, McColl-Kennedy, Janet

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Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences von Ostrom, Amy L., Fotheringham, Darima, Bitner, Mary Jo

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