Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services von Filieri, Raffaele, McLeay, Fraser, Tsui, Bruce, Lin, Zhibin

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Customers’ motivation to engage with luxury brands on social media von Bazi, Saleh, Filieri, Raffaele, Gorton, Matthew

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Unpacking the relationship between social media marketing and brand equity: The mediating role of consumers’ benefits and experience von Zollo, Lamberto, Filieri, Raffaele, Rialti, Riccardo, Yoon, Sukki

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Continuance intention of online technologies: A systematic literature review von Yan, Min, Filieri, Raffaele, Gorton, Matthew

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ILoveLondon: An exploration of the declaration of love towards a destination on Instagram von Filieri, Raffaele, Yen, Dorothy A., Yu, Qionglei

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The role of cultural values in consumers' evaluation of online review helpfulness: a big data approach von Filieri, Raffaele, Mariani, Marcello

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The role of visual cues in eWOM on consumers’ behavioral intention and decisions von Filieri, Raffaele, Lin, Zhibin, Pino, Giovanni, Alguezaui, Salma, Inversini, Alessandro

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Social media content aesthetic quality and customer engagement: The mediating role of entertainment and impacts on brand love and loyalty von Bazi, Saleh, Filieri, Raffaele, Gorton, Matthew

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Mobile apps for healthy living: Factors influencing continuance intention for health apps von Yan, Min, Filieri, Raffaele, Raguseo, Elisabetta, Gorton, Matthew

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Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions von Camilleri, Mark Anthony, Filieri, Raffaele

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Electronic word-of-mouth from video bloggers: The role of content quality and source homophily across hedonic and utilitarian products von Filieri, Raffaele, Acikgoz, Fulya, Du, Hao

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“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers' Perceptions of Complaint Handling in Social Media von Javornik, Ana, Filieri, Raffaele, Gumann, Ralph

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Consumer motives for buying regional products: the REGIOSCALE von Waehning, N., Filieri, R.

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Establishing successful university–industry collaborations: barriers and enablers deconstructed von O’Dwyer, Michele, Filieri, Raffaele, O’Malley, Lisa

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Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach von Filieri, Raffaele, Lin, Zhibin, Li, Yulei, Lu, Xiaoqian, Yang, Xingwei

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Eliciting positive emotion through strategic responses to COVID-19 crisis: Evidence from the tourism sector von Li, Shuyang, Wang, Yichuan, Filieri, Raffaele, Zhu, Yuzhen

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Setting the future of digital and social media marketing research: Perspectives and research propositions von Dwivedi, Yogesh K., Ismagilova, Elvira, Hughes, D. Laurie, Carlson, Jamie, Filieri, Raffaele, Jacobson, Jenna, Jain, Varsha, Karjaluoto, Heikki, Kefi, Hajer, Krishen, Anjala S., Kumar, Vikram, Rahman, Mohammad M., Raman, Ramakrishnan, Rauschnabel, Philipp A., Rowley, Jennifer, Salo, Jari, Tran, Gina A., Wang, Yichuan

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Institutional forces, leapfrogging effects, and innovation status: Evidence from the adoption of a continuously evolving technology in small organizations von Chen, Wenshin, Filieri, Raffaele

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Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM von Kautish, Pradeep, Purohit, Sonal, Filieri, Raffaele, Dwivedi, Yogesh K.

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Brand betrayal, post-purchase regret, and consumer responses to hedonic versus utilitarian products: The moderating role of betrayal discovery mode von Shahid Sameeni, Maleeha, Ahmad, Wasim, Filieri, Raffaele

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