Triangulation in industrial qualitative case study research: Widening the scope von Farquhar, Jillian, Michels, Nicolette, Robson, Julie

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Recovering the corporate brand: lessons from an industry crisis von Robson, Julie, Farquhar, Jillian Dawes

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Co-creating value in entrepreneurship: an exploratory study of Lebanese women von Farquhar, Jillian Dawes, Lichy, Jessica, Althalathini, Doaa, Kachour, Maher, Michels, Nicolette

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Developing corporate social responsibility in financial services von Deigh, Linda, Farquhar, Jillian Dawes

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Entrepreneurship via social networks – “connected woman” in Lebanon von Lichy, Jessica, Farquhar, Jillian Dawes, Kachour, Maher

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Branding in UK banks and building societies: a relationship approach von Farquhar, Jillian Dawes

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The influence of customer perceptions on financial performance in financial services von Liang, Chiung-Ju, Wang, Wen-Hung, Dawes Farquhar, Jillian

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International explorer expatriate survey von Dawes Farquhar, Jillian

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Putting it right: service failure and customer loyalty in UK banks von Jones, Henry, Dawes Farquhar, Jillian

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Selective demarketing: When customers destroy value von Farquhar, Jillian Dawes, Robson, Julie

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Explicating the resource integration process during self-service socialisation: Conceptual framework and research propositions von van Tonder, Estelle, Saunders, Stephen Graham, Farquhar, Jillian Dawes

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Convenience: a services perspective von Farquhar, Jillian Dawes, Rowley, Jennifer

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Case study research for business von Farquhar, Jillian Dawes

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Customer retention in retail financial services: an employee perspective von Dawes Farquhar, Jillian

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Guest editorial von Robson, Julie, Farquhar, Jillian, Mana Farshid

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Guest editorial von Robson, Julie, Farquhar, Jillian, Farshid, Mana

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The multi-layered nature of the internet-based democratization of brand management von Asmussen, Bjoern, Harridge-March, Sally, Occhiocupo, Nicoletta, Farquhar, Jillian

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Guest editorial: Qualitative market research in Mena countries von Robson, Julie, Farquhar, Jillian, Farshid, Mana

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Blaming me, blaming you! The pendulum of blame in payday lending von Brown, Jane, Apostolidis, Chrysostomos, Farquhar, Jillian Dawes

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Guest editorial von van Tonder, Estelle, Petzer, Daniël Johannes, Farquhar, Jillian Dawes

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