Transformative service research: An agenda for the future von Anderson, Laurel, Ostrom, Amy L., Corus, Canan, Fisk, Raymond P., Gallan, Andrew S., Giraldo, Mario, Mende, Martin, Mulder, Mark, Rayburn, Steven W., Rosenbaum, Mark S., Shirahada, Kunio, Williams, Jerome D.

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Understanding value co-creation in complex services with many actors von Pinho, Nelson, Beirão, Gabriela, Patrício, Lia, P. Fisk, Raymond

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Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability von Boenigk, Silke, Kreimer, Aaron A., Becker, Annika, Alkire, Linda, Fisk, Raymond P., Kabadayi, Sertan

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Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities von Fisk, Raymond P., Gallan, Andrew S., Joubert, Alison M., Beekhuyzen, Jenine, Cheung, Lilliemay, Russell-Bennett, Rebekah

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Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting von Patrício, Lia, Fisk, Raymond P., Falcão e Cunha, João, Constantine, Larry

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Billions of impoverished people deserve to be better served: A call to action for the service research community von Fisk, Raymond P P., Anderson, Laurel, Bowen, David E., Gruber, Thorsten, Ostrom, Amy, Patrício, Lia, Reynoso, Javier, Sebastiani, Roberta

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Customer experience modeling: from customer experience to service design von Teixeira, Jorge, Patrício, Lia, Nunes, Nuno J, Nóbrega, Leonel, Fisk, Raymond P, Constantine, Larry

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The global refugee crisis: how can transformative service researchers help? von Nasr, Linda, Fisk, Raymond P.

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Commentary: enabling service wisdom for MEA organizations and society von Fisk, Raymond P

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Commentary: transformative service research and social marketing – converging pathways to social change von Russell-Bennett, Rebekah, Fisk, Raymond P, Rosenbaum, Mark S, Zainuddin, Nadia

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Elevating the human experience through service standards: insights from the global refugee crisis von Gnusowski, Marek, Fisk, Raymond P.

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The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design von Grenha Teixeira, Jorge, Patrício, Lia, Huang, Ko-Hsun, Fisk, Raymond P., Nóbrega, Leonel, Constantine, Larry

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Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion von Finsterwalder, Jörg, Kabadayi, Sertan, Fisk, Raymond P, Boenigk, Silke

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Design for service inclusion: creating inclusive service systems by 2050 von Fisk, Raymond P, Dean, Alison M, Alkire (née Nasr), Linda, Joubert, Alison, Previte, Josephine, Robertson, Nichola, Rosenbaum, Mark Scott

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Enabling a service thinking mindset: practices for the global service ecosystem von Alkire, Linda, Russell-Bennett, Rebekah, Previte, Josephine, Fisk, Raymond P.

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The impact of other customers on service experiences: A critical incident examination of “getting along” von Grove, Stephen J., Fisk, Raymond P.

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Cultivating wiser service systems through communication von Moulton-Tetlock, Edythe, Town, Sophia, Rafieian, Hoori, Corus, Canan, Fisk, Raymond P.

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Conceptualizing service ethics for the complexity of modern service interactions von Sebhatu, Samuel Petros, Hamdan, Qusay, Fisk, Raymond P.

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Elevating the human experience (HX) through service research collaborations: introducing ServCollab von Fisk, Raymond P, Alkire (née Nasr), Linda, Anderson, Laurel, Bowen, David E, Gruber, Thorsten, Ostrom, Amy L, Patrício, Lia

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Bridging the academia-practitioner divide: the case of “service theater” von Daly, Aidan, Baron, Steve, J. Dorsch, Michael, P. Fisk, Raymond, J. Grove, Stephen, Harris, Kim, Harris, Richard

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