Improving relationship quality during the crisis von Estrada-Guillén, Marta, Monferrer-Tirado, Diego, Moliner-Tena, Miguel

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Sustainable service ecosystems from the transformative value perspective: A study in tourism destinations von Moliner‐Tena, Miguel Ángel, Monferrer‐Tirado, Diego, Estrada‐Guillén, Marta, Vidal‐Meliá, Lidia

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Service quality in a post-crisis context: emotional effects and behaviours von Arguello, Manuel Idrovo, Monferrer Tirado, Diego, Estrada Guillén, Marta

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Ambidexterity as a Key Factor in Banks' Performance: A Marketing Approach von Monferrer Tirado, Diego, Moliner Tena, Miguel Ángel, Estrada Guillén, Marta

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Consequences of customer engagement and customer self-brand connection von Moliner, Miguel Ángel, Monferrer-Tirado, Diego, Estrada-Guillén, Marta

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The impact of COVID-19 on university students and competences in education for sustainable development: Emotional intelligence, resilience and engagement von Estrada Guillén, Marta, Monferrer Tirado, Diego, Rodríguez Sánchez, Alma

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Education and Worklife in Times of Uncertainty: Challenges Emerging from the COVID-19 Pandemic in the Field of Sustainable Development

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Social value in retail banking von Carlos Fandos Roig, Juan, Estrada Guillén, Marta, Forgas Coll, Santiago, Palau i Saumell, Ramon

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Customer engagement, non-transactional behaviors and experience in services: A study in the bank sector von Moliner-Tena, Miguel Angel, Monferrer-Tirado, Diego, Estrada-Guillén, Marta

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CSR marketing outcomes and branch managers’ perceptions of CSR von Moliner, Miguel Angel, Monferrer Tirado, Diego, Estrada-Guillén, Marta

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Service quality in bank during an economic crisis von Monferrer-Tirado, Diego, Estrada-Guillén, Marta, Fandos-Roig, Juan Carlos, Moliner-Tena, Miguel Ángel, Sánchez García, Javier

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Younger and older trust in a crisis situation von Moliner-Tena, Miguel Angel, Fandos-Roig, Juan Carlos, Estrada-Guillén, Marta, Monferrer-Tirado, Diego

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The new ventures’ international result. A relational view associated to network market orientation von Monferrer Tirado, Diego, Estrada Guillén, Marta

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Customer engagement, non-transactional behaviors and experience in services von Moliner-Tena, Miguel Angel, Monferrer-Tirado, Diego, Estrada-Guillén, Marta

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Sostenibilidad y gastronomía local en los destinos turísticos en el contexto de la covid-19 von Moliner Tena, Miguel Ángel, Monferrer Tirado, Diego, Estrada Guillén, Marta, Vidal Meliá, Lidia

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Memorable customer experiences and autobiographical memories: From service experience to word of mouth von Moliner-Tena, Miguel A., Monferrer-Tirado, Diego, Estrada-Guillen, Marta, Vidal-Meliá, Lidia

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Entrenamiento de la inteligencia emocional en el contexto de la formación en ventas = Training of emotional intelligence in the context of sales education von Estrada Guillén, Marta, Monferrer Tirado, Diego, Moliner Tena, Miguel Angel

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Self-perception of age as a criterion for segmentation of older adult´s involvement von Estrada Guillén, Marta, Monferrer Tirado, Diego

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El juego como metodología para el aprendizaje cooperativo de las ventas von Moliner Tena, Miguel Ángel, Estrada Guillén, Marta, Monferrer Tirado, Diego

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ENTRENAMIENTO DE LA INTELIGENCIA EMOCIONAL EN EL CONTEXTO DE LA FORMACIÓN EN VENTAS/TRAINING OF EMOTIONAL INTELLIGENCE IN THE CONTEXT OF SALES EDUCATION von Guillén, Marta Estrada, Tirado, Diego Monferrer, Tena, Miguel Ángel Moliner

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