Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks von Eklof, Jan, Podkorytova, Olga, Malova, Aleksandra

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Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group von Eklof, Jan, Hellstrom, Katerina, Malova, Aleksandra, Parmler, Johan, Podkorytova, Olga

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Customer satisfaction index and its role in quality management von Eklof, Jan A., Westlund, Anders

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Human aspect in service quality: EPSI benchmark studies von Eklöf, Jan, Selivanova, Irina

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On measuring interactions between customer satisfaction and financial results von Eklof, Jan A., Hackl, Peter, Westlund, Anders

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Varying data quality and effects in economic analysis and planning von Eklöf, Jan

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Corporate quality management practice in Russia: With international comparisons von Eklof, Jan A., Selivanova, Irina

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Patient satisfaction and priority setting in ambulatory health care von Eckerlund, Ingemar, Eklöf, Jan A., Nathorstböös, Jörgen

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Varying data quality and effects in economic analysis and planning von Eklöf Jan A. 1948- , Handelshögskolan i Stockholm, Ekonomisk Statistik (ES), Eklöf Jan A. 1948-, Stockholm School of Economics

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The pan-European customer satisfaction index programme-current work and the way ahead von Eklöf, Jan A., Westlund, Anders H.

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Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study von Cassel, Claes, Eklöf, Jan A.

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Corporate quality management practice in Russia: With international comparisons von Eklof, Jan A, Selivanova, Irina

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Customer satisfaction index and its role in qualilty management von Eklof, Jan A, Westlund, Anders

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On measuring interactions between customer satisfaction and financial results von Eklof, Jan A, Hackl, Peter, Westlund, Anders

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Patient satisfaction and priority setting in ambulatory health care von Eckerlund, Ingemar, Eklof, Jan A, Nathorst-Boos, Jorgen

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AUX1 Promotes Lateral Root Formation by Facilitating Indole-3-Acetic Acid Distribution between Sink and Source Tissues in the Arabidopsis Seedling von Marchant, Alan, Bhalerao, Rishikesh, Casimiro, Ilda, Eklöf, Jan, Casero, Pedro J., Bennett, Malcolm, Sandberg, Goran

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Shoot‐derived auxin is essential for early lateral root emergence in Arabidopsis seedlings von Bhalerao, Rishikesh P., Eklöf, Jan, Ljung, Karin, Marchant, Alan, Bennett, Malcolm, Sandberg, Göran

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A prospective stepped wedge cohort evaluation of the new national trauma team activation criteria in Sweden - the TRAUMALERT study von Linder, Fredrik, Holmberg, Lina, Bjorck, Martin, Juhlin, Claes, Thorbjornsen, Knut, Wisinger, Jan, Polleryd, Per, Eklof, Hampus, Mani, Kevin

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Intermittent versus indwelling urinary catheterisation in hip surgery patients: A randomised controlled trial with cost-effectiveness analysis von Hälleberg Nyman, Maria, Gustafsson, Margareta, Langius-Eklöf, Ann, Johansson, Jan-Erik, Norlin, Rolf, Hagberg, Lars

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Customer satisfaction index and financial performance: a European cross country study von Golovkova, Anastasia, Eklof, Jan, Malova, Aleksandra, Podkorytova, Olga

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