The Influence of Cognitive Dissonance on Retail Product Returns von Powers, Thomas L., Jack, Eric P.

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Concrescent conversation environment, psychological safety, and team effectiveness: Examining a mediation model von Akan, Obasi Haki, Jack, Eric P., Mehta, Anju

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Reverse logistics capabilities: antecedents and cost savings von Jack, Eric P., Powers, Thomas L., Skinner, Lauren

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Understanding the causes of retail product returns von Powers, Thomas L, Jack, Eric P

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A review and synthesis of demand management, capacity management and performance in health-care services von Jack, Eric P., Powers, Thomas L.

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Sources of volume flexibility and their impact on performance von Jack, Eric P., Raturi, Amitabh

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Managing strategic supplier relationships: antecedents and outcomes von Jack, Eric P, Powers, Thomas L

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Shopping behaviour and satisfaction outcomes von Jack, Eric P., Powers, Thomas L.

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Volume Flexible Strategies in Health Services: A Research Framework von Jack, Eric P., Powers, Thomas L.

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MEASURING AND COMPARING VOLUME FLEXIBILITY IN THE CAPITAL GOODS INDUSTRY von JACK, ERIC P., RATURI, AMITABH S.

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Using volume flexible strategies to improve customer satisfaction and performance in health care services von Powers, Thomas L, Jack, Eric P

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Creating a volume-flexible firm von Raturi, Amitabh S., Jack, Eric P.

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Complementary and Substitutive Roles of Information Technology in the Relationship between Project Characteristics and Knowledge Integration in Software Teams von Mehta, Nikhil, Jack, Eric, Bradley, Randy, Chauhan, Sumedha

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AN INTEGRATIVE SUMMARY OF DOCTORAL DISSERTATION RESEARCH IN QUALITY MANAGEMENT von JACK, ERIC P., STEPHENS, PAUL R., EVANS, JAMES R.

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Lessons learned from methodological triangulation in management research von Jack, Eric P, Raturi, Amitabh S

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Concrescent conversation environment, psychological safety, and team effectiveness von Akan, Obasi Haki, Jack, Eric P, Mehta, Anju

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Operational challenges in the call center industry: a case study and resource-based framework von Jack, Eric P., Bedics, Tom A., McCary, Charles E.

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The Influence of Cognitive Dissonance on Retail Product Returns: COGNITIVE DISSONANCE AND PRODUCT RETURNS von Powers, Thomas L., Jack, Eric P.

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IS STORE OR SERVICE SATISFACTION MORE IMPORTANT TO CUSTOMER LOYALTY? von Powers, Thomas L, Jack, Eric P, Choi, Seongwon

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PRICE AND QUALITY VALUE INFLUENCES ON DISCOUNT RETAIL CUSTOMER SATISFACTION AND LOYALTY von Powers, Thomas L, Jack, Eric P, Choi, Seongwon

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