Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos von Wong, IpKin Anthony, Dioko, Leonardo (Don) A.N.

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The problem of rapid tourism growth – an overview of the strategic question von Dioko, Leonardo (Don) A.N

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Branding destinations versus branding hotels in a gaming destination—Examining the nature and significance of co-branding effects in the case study of Macao von Dioko, Leonardo (Don) A.N., So, Siu-Ian (Amy)

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Signs of imminent collapse: Can hotel bankruptcy or failure be predicted from guest reviews? von Dioko, Leonardo (Don) A.N., Guo, Juncheng (Frank)

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Conclusion: managing rapid tourism growth von Dioko, Leonardo (Don) A.N

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Price competitiveness and government incentives for simulating the meetings industry: A critical look at the case of Macau von Dioko, Leonardo (Don) A.N., Whitfield, Julie

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What needs re-thinking in services management in the dawning age of Asian travellers? von Dioko, Leonardo (Don) A.N

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Residents’ quality of life and visitors’ quality of experience: Revisiting tourism carrying capacity in Macao von Dioko, Leonardo (Don) A.N., So, Amy S.I.

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Reflections on the theme issue outcomes von Teare, Richard, Dioko, Leonardo (Don) A.N

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Resident attitudes towards gaming and tourism development in Macao: Growth machine theory as a context for identifying supporters and opponents von Harrill, Rich, Uysal, Muzaffer, Cardon, Peter W., Vong, Fanny, Dioko, Leonardo (Don)

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Price competitiveness and government incentives for simulating the meetings industry von Dioko, Leonardo (Don) A.N, Whitfield, Julie

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Achieving Consistency in Destination Personalities: A Tripartite Personality Congruity Theory Focused on Industry Professionals von Lam, Veronica I. K., Dioko, Leonardo (Don) A. N.

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Residents’ quality of life and visitors’ quality of experience von Dioko, Leonardo (Don) A.N, So, Amy S.I

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Editorial von Teare, Richard, Dioko, Leonardo (Don) A.N.

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Attention, emotion and hedonic service experiences: Managing and delivering services in the Asian Century von Ma, Jianya, Campos, Ana Cláudia, Li, Shanshi, Gardiner, Sarah, Scott, Noel

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Emerging challenges for branded budget hotels in India: Thematic analysis of managers’ perceptions and customer expectations von Rishi, Meghna, Joshi, Gaurav

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Work attitudes of Generation Y in Macau’s hotel industry: management’s perspective von Fok, Raymond H.M, Yeung, Ruth M. W

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US and Chinese perceptions of simulated US courtesy von Li, Jing, Canziani, Bonnie, Hsieh, Yuchin

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Conceptualising the impact of culture and language upon hospitality service management von Tabari, Saloomeh, Wilson, Jonathan A.J, Ingram, Hadyn

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Attracting Convention and Exhibition Attendance to Complex MICE Venues: Emerging Data from Macao: Exhibition Attendance at Complex MICE Venues von Whitfield, Julie, Dioko, Leonardo Don A. N., Webber, Don, Zhang, Linjue

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