Impact of relational benefits on trust in the Asian context: Alternative model testing with satisfaction as a mediator and relationship age as a moderator von Fatima, Johra Kayeser, Mascio, Rita Di, Johns, Raechel

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The dynamic role of rapport on satisfaction–commitment relationship: Testing alternative models von Fatima, Johra Kayeser, Mascio, Rita Di, Quazi, Ali, Johns, Raechel

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Synchronizing relational benefits with customer commitment profiles von Fatima, Johra Kayeser, Mascio, Rita Di

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Mediation effects of service features on rapport–dependency link in emerging market von Fatima, Johra Kayeser, di Mascio, Rita, Johns, Raechel, Quazi, Ali

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The Future of Sales Training: Challenges and Related Research Questions von Lassk, Felicia G., Ingram, Thomas N., Kraus, Florian, Mascio, Rita Di

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The Service Models of Frontline Employees von Di Mascio, Rita

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The Service Models of Frontline Employees von Di Mascio, Rita

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The role of identification in frontline employee decision-making von Di Mascio, Rita, Fatima, Johra

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Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness von Fatima, Johra Kayeser, Di Mascio, Rita, Sharma, Piyush

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Reversing the dependency-trust relationship in B2C services von Fatima, Johra Kayeser, Di Mascio, Rita

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The Effect of Wording and Placement of Task Instructions on Problem‐Solving Creativity von Di Mascio, Rita, Kalyuga, Slava, Sweller, John

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The dynamic role of rapport on satisfaction–commitment relationship von Fatima, Johra Kayeser, Mascio, Rita Di, Quazi, Ali, Johns, Raechel

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Modelling satisfaction-commitment relationship in developing country context von Fatima, Johra Kayeser, Razzaque, Mohammed Abdur, Di Mascio, Rita

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Firms’ adoption of self-service technology: how managerial beliefs shape co-production decisions von Di Mascio, Rita

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Modelling roles of commitment on rapport and satisfaction von Fatima, Johra Kayeser, Razzaque, Mohammed Abdur, Di Mascio, Rita

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A method to evaluate service delivery process quality von Di Mascio, Rita

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Service process control: conceptualising a service as a feedback control system von Di Mascio, Rita

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The effect of instructions on problem-solving creativity von Di Mascio, Rita

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Exercise during pregnancy in normal-weight women and risk of preterm birth: a systematic review and meta-analysis of randomized controlled trials von Di Mascio, Daniele, MD, Magro-Malosso, Elena Rita, MD, Saccone, Gabriele, MD, Marhefka, Gregary D., MD, Berghella, Vincenzo, MD

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Exercise during pregnancy and risk of preterm birth in overweight and obese women: a systematic review and meta‐analysis of randomized controlled trials von Magro‐Malosso, Elena Rita, Saccone, Gabriele, Di Mascio, Daniele, Di Tommaso, Mariarosaria, Berghella, Vincenzo

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