Perceptions of fair treatment in financial services: Development, validation and application of a fairness measurement scale von F. Devlin, James, Kumar Roy, Sanjit, Sekhon, Harjit

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A Detailed Study of Financial Exclusion in the UK von Devlin, James

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The impact of fairness on trustworthiness and trust in banking von Roy, Sanjit Kumar, Devlin, James F., Sekhon, Harjit

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An analysis of influences on total financial exclusion von Devlin, James F.

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Evaluative cues and services: the effect of consumer knowledge von Devlin, James F.

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Why consumers are not using internet banking: a qualitative study von Gerrard, Philip, Barton Cunningham, J, Devlin, James F

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Trust in financial services: the influence of demographics and dispositional characteristics von Moin, S M A, Devlin, James F., McKechnie, Sally

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Perceptions of fair treatment in financial services von F. Devlin, James, Kumar Roy, Sanjit, Sekhon, Harjit

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Trust in financial services: Retrospect and prospect von Devlin, James F, Ennew, Christine T, Sekhon, Harjit S, Roy, Sanjit K

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Consumer perceptions of brand architecture in financial services von Devlin, James F, McKechnie, Sally

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Would you believe it? A detailed investigation of believability in comparative price advertising von Devlin, James F., Ennew, Christine T., McKechnie, Sally, Smith, Andrew

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Monitoring the success of policy initiatives to increase consumer understanding of financial services von Devlin, James F.

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Complex services and choice criteria: an example from the life assurance market von Devlin, James F.

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An analysis of main and subsidiary credit card holding and spending von Devlin, James F, Worthington, Steve, Gerrard, P

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Choice criteria in retail banking: an analysis of trends von Devlin, James F., Gerrard, Philip

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Technology and innovation in retail banking distribution von Devlin, James F

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The Antecedents of Service Expectations von Devlin, James F., Gwynne, Anne L., Ennew, Christine T.

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Adding value to retail financial services von Devlin, James F

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Consumer evaluation and competitive advantage in retail financial services - A research agenda von Devlin, James F

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An analysis of influences on total financial exclusion von Devlin, James F

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