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    Patron behavior in libraries: A handbook of positive approaches to negative situations

    Patron behavior in libraries: A handbook of positive approaches to negative situations von Dendy, Jamie


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    Patron behavior in libraries: A handbook of positive approaches to negative situations: edited by Beth McNeil and Denise J. Johnson. Chicago, IL: American Library Association. 160p. $25.00. ISBN 0-8389-0662-1. LC 95-40639

    Patron behavior in libraries: A handbook of positive approaches to negative situations: edited by Beth McNeil and Denise J. Johnson. Chicago, IL: American Library Association. 160p... von Dendy, Jamie


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