Selling Rooms: Hotels vs. Third-Party Websites von Toh, Rex S., Raven, Peter, DeKay, Frederick

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Non-performance penalties in the hotel industry von DeKay, Frederick, Yates, Barbara, Toh, Rex S.

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Loyalty Programs: Airlines Outdo Hotels von Dekay, Frederick, Toh, Rex S., Raven, Peter

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Attrition clauses: outstanding issues and recommendations for meeting planners von Toh, Rex S., DeKay, Frederick, Lasprogata, Gail

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Travel Planning: Searching for and Booking Airline Seats on the Internet von Toh, Rex S, DeKay, Frederick, Raven, Peter

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Hotel Room-inventory Management: An Overbooking Model von Toh, Rex S., Dekay, Frederick

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Independent Meeting Planners: Roles, Compensation, and Potential Conflicts von Toh, Rex S., Dekay, C. Frederick, Yates, Barbara

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