The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery von Sok, Phyra, Sok, Keo Mony, Danaher, Tracey S., Danaher, Peter J.

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Improving How Clinicians Communicate With Patients: An Integrative Review and Framework von Danaher, Tracey S., Berry, Leonard L., Howard, Chuck, Moore, Sarah G., Attai, Deanna J.

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Where, When, and How Long: Factors That Influence the Redemption of Mobile Phone Coupons von DANAHER, PETER J., SMITH, MICHAEL S., RANASINGHE, KULAN, DANAHER, TRACEY S.

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Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers von Sweeney, Jillian C., Danaher, Tracey S., McColl-Kennedy, Janet R.

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Service Research in Health Care: Positively Impacting Lives von Danaher, Tracey S., Gallan, Andrew S.

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Advertising Effectiveness for Multiple Retailer-Brands in a Multimedia and Multichannel Environment von Danaher, Peter J., Danaher, Tracey S., Smith, Michael Stanley, Loaiza-Maya, Ruben

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Service Safety in the Pandemic Age von Berry, Leonard L., Danaher, Tracey S., Aksoy, Lerzan, Keiningham, Timothy L.

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Dynamic Customer Value Cocreation in Healthcare von Danaher, Tracey S., Danaher, Peter J., Sweeney, Jillian C., McColl-Kennedy, Janet R.

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How do you feel today? Managing patient emotions during health care experiences to enhance well-being von McColl-Kennedy, Janet R., Danaher, Tracey S., Gallan, Andrew S., Orsingher, Chiara, Lervik-Olsen, Line, Verma, Rohit

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Multiple psychological climates and employee self-regulatory focus: Implications for frontline employee work behavior and service performance von Sok, Keo Mony, Danaher, Tracey S., Sok, Phyra

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Matching the Personal Initiative Capabilities of FLEs to Their Self-Regulatory Processes and the Firm's Initiative Climate von Sok, Phyra, Danaher, Tracey S., Sok, Keo Mony

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When Patients and Their Families Feel Like Hostages to Health Care von Berry, Leonard L., Danaher, Tracey S., Beckham, Dan, Awdish, Rana L.A., Mate, Kedar S.

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In Reply: Where Reshaping Communications in Healthcare Service Begins von Berry, Leonard L., Danaher, Tracey S., Moore, Sarah G., Howard, Chuck, Attai, Deanna J.

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Improving Nonclinical and Clinical-Support Services: Lessons From Oncology von Berry, Leonard L., Deming, Katie A., Danaher, Tracey S.

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The Magnitude of Change Effect in Store Remodeling von Ferraro, Carla R., Danaher, Tracey S., Danaher, Peter J., Sands, Sean J.

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Achieving growth-quality of work life ambidexterity in small firms von Snell, Lan, Sok, Phyra, Danaher, Tracey S

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How a Child With Cancer Moved From Vulnerability to Resilience von Danaher, Tracey S, Brand, Sarah R, Pickard, Lucy S S, Mack, Jennifer W, Berry, Leonard L

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Social Profit Orientation: Lessons from Organizations Committed to Building a Better World von Berry, Leonard L., Danaher, Tracey S., Keiningham, Timothy, Aksoy, Lerzan, Andreassen, Tor W.

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Tactical use of rewards to enhance loyalty program effectiveness von Danaher, Peter J., Sajtos, Laszlo, Danaher, Tracey S.

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Role of Kindness in Cancer Care von Berry, Leonard L, Danaher, Tracey S, Chapman, Robert A, Awdish, Rana L A

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