Development and Validation of the Customer Value Scale for Meal-Sharing Service von Riantama, Dalianus, Wu, Weishen

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What motivates customers to repurchase online under social distancing? von Wu, Weishen, Widiatmo, Gumilang, Riantama, Dalianus

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Determining the factors affecting customer satisfaction using an extraction-based feature selection approach von Wu, Weishen, Riantama, Dalianus

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Understanding impulse buying in E-commerce: The Big Five traits perspective and moderating effect of time pressure and emotions von Huang, Shu-Chin, Silalahi, Andri Dayarana K., Eunike, Ixora Javanisa, Riantama, Dalianus

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Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA von Chang, Yu-Hsin, Silalahi, Andri Dayarana K., Eunike, Ixora Javanisa, Riantama, Dalianus

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Validating and Confirming Crucial Service Quality Attributes to Airline Customers' Recommendations: A Feature Selection Approach von Riantama, Dalianus

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Using a Text Mining Approach to Hear Voices of Customers from Social Media toward the Fast-Food Restaurant Industry von Chen, Wen-Kuo, Riantama, Dalianus, Chen, Long-Sheng

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Validating and Confirming Crucial Service Quality Attributes to Airline Customers' Recommendations: A Feature Selection Approach von Riantama, Dalianus

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Improving service quality through classifying chatbot messages based on natural language processing: A bidirectional long short-term memory network model von Christine Dewi, Calvin Satya Adi Kristiantoro, Henoch Juli Christanto, Dalianus Riantama

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