Work More, Pay More? The Impact of Customer Participation on Customer Pay-What-You-Want Payments von Van Vaerenbergh, Yves, Costers, Annelies, Van den Broeck, Anja

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Customer participation in service recovery: a meta-analysis von Van Vaerenbergh, Yves, Hazée, Simon, Costers, Annelies

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Work more, pay more? The impact of customer participation on customer pay-what-you-want payments von Van Vaerenbergh, Yves, Costers, Annelies, Van den Broeck, Anja

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Customer Participation in Service Recovery: A Meta-Analysis von Van Vaerenbergh, Yves, Hazée, Simon, Costers, Annelies

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From third party to significant other for service encounters: a systematic review on third-party roles and their implications von Abboud, Liliane, As'ad, Nabila, Bilstein, Nicola, Costers, Annelies, Henkens, Bieke, Verleye, Katrien

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There is no such thing as a free lunch: A service perspective on Pay What You Want pricing von Costers, Annelies

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How to boost frontline employee service recovery performance: the role of cultural intelligence von Costers, Annelies, Van Vaerenbergh, Yves, Van den Broeck, Anja

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How to boost frontline employee service recovery performance: the role of cultural intelligence von Costers, Annelies, Van Vaerenbergh, Yves, Van den Broeck, Anja

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Examining antecedents of customer pay-what-you-want payments in e-commerce von De Bock, Tine, Costers, annelies, Hazée, Simon

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What if customers could pay what they want? Employees' reactions to pay what you want pricing systems von Costers, Annelies, Van Vaerenbergh, Yves, Van den Broeck, Anja

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Mr. Nice Guy or Politician? Examining the Effects of Customer Stewardship and Political Skill on Employees' Service Recovery Performance von Van Vaerenbergh, Yves, Costers, Annelies, Van den Broeck, Anja

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Customer coping with service failures across cultures: A multilevel investigation von Hazée, Simon, Van Vaerenbergh, Yves, De Keyser, Arne, Costers, Annelies

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Basic need satisfaction at work and during leisure: A case of workaholics and burned-out employees von Costers, Annelies, Lennartz, Christopher, Van den Broeck, Anja

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Mr. Nice Guy or Politician? Examining the Effects of Customer Stewardship and Political Skill on Employees' Service Recovery Performance von Van Vaerenbergh, Yves, Costers, Annelies, Van den Broeck, Anja

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