Inclusive leadership: Realizing positive outcomes through belongingness and being valued for uniqueness von Randel, Amy E., Galvin, Benjamin M., Shore, Lynn M., Ehrhart, Karen Holcombe, Chung, Beth G., Dean, Michelle A., Kedharnath, Uma

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Inclusion and Diversity in Work Groups: A Review and Model for Future Research von Shore, Lynn M., Randel, Amy E., Chung, Beth G., Dean, Michelle A., Holcombe Ehrhart, Karen, Singh, Gangaram

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Work Group Inclusion: Test of a Scale and Model von Chung, Beth G., Ehrhart, Karen H., Shore, Lynn M., Randel, Amy E., Dean, Michelle A., Kedharnath, Uma

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Testing the latent factor structure and construct validity of the Ten-Item Personality Inventory von Ehrhart, Mark G., Ehrhart, Karen Holcombe, Roesch, Scott C., Chung-Herrera, Beth G., Nadler, Kristy, Bradshaw, Kelsey

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Inclusion as a multi-level concept von Shore, Lynn M., Chung, Beth G.

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Inclusion values, practices and intellectual capital predicting organizational outcomes von Chung, Beth G, Dean, Michelle A, Ehrhart, Karen Holcombe

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Are We There Yet? An Assessment of Fit Between Stereotypes of Minority Managers and the Successful-Manager Prototype von Chung-Herrera, Beth G., Lankau, Melenie J.

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When demographic differences exist: an analysis of service failure and recovery among diverse participants von Chung-Herrera, Beth G, Gonzalez, Gabriel R, Hoffman, K. Douglas

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Diversity in organizations: Where are we now and where are we going? von Shore, Lynn M., Chung-Herrera, Beth G., Dean, Michelle A., Ehrhart, Karen Holcombe, Jung, Don I., Randel, Amy E., Singh, Gangaram

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Inclusive Leadership: How Leaders Sustain or Discourage Work Group Inclusion von Shore, Lynn M., Chung, Beth G.

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Stereotype threat, state anxiety, and specific self-efficacy as predictors of promotion exam performance von Chung, Beth G, Ehrhart, Mark G, Ehrhart, Karen Holcombe, Hattrup, Keith, Solamon, Jerry

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Enhancing leader inclusion while preventing social exclusion in the work group von Shore, Lynn M., Chung, Beth G.

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Serving multiple masters: role conflict experienced by service employees von Chung, Beth G, Schneider, Benjamin

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Customers' psychological needs in different service industries von Chung-Herrera, Beth G

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Customer and employee views of critical service incidents von Chung-Herrera, Beth G, Goldschmidt, Nadav, Doug Hoffman, K

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Can Test Preparation Help to Reduce the Black—White Test Performance Gap? von Chung-Herrera, Beth G., Ehrhart, Karen Holcombe, Ehrhart, Mark G., Solamon, Jerry, Kilian, Britta

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Hospitality Recovery Strategies: Customer Preference versus Firm Use von Hoffman, K. Douglas, Chung, Beth G.

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The Management Development Program: A Competency-Based Model for Preparing Hospitality Leaders von Brownell, Judi, Chung, Beth G.

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HRM at Your Service: Developing Effective HRM Systems in the Context of E-Service von Ehrhart, Karen Holcombe, Chung-Herrera, Beth G

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Grooming future hospitality leaders: A competencies model von Chung-Herrera, Beth G., Enz, Cathy A., Lankau, Melenie J.

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