Co-production and its effects on service innovation von Chen, Ja-Shen, Tsou, Hung-Tai, Ching, Russell K.H.

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Narrative online advertising: identification and its effects on attitude toward a product von Ching, Russell K.H., Tong, Pingsheng, Chen, Ja-Shen, Chen, Hung-Yen

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An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance von Chen, Ja-Shen, Ching, Russell K.H

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Electronic Government Implementation: A Comparison between Developed and Developing Countries von Chen, Yining, Chen, H M, Ching, Russell K.H, Huang, Wayne W

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An examination of the effects of virtual experiential marketing on online customer intentions and loyalty von Luo, Margaret Meiling, Chen, Ja-Shen, Ching, Russell K.H., Liu, Chu-Chi

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Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model von Chen, Ja-Shen, Yen, H. J. Rebecca, Li, Eldon Y., Ching, Russell K.H.

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Multi-channel store image and the effects on purchase intention von Chen, Ja-Shen, Ching, Russell K.H., Tsou, Hung Tai

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An extended study of the K-means algorithm for data clustering and its applications von Chen, Ja-Shen, Ching, Russell K H, Lin, Yi-Shen

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The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter von Ja-Shen Chen, Ching, R.K.H.

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Information Integration in Multidimensional Databases: A Case Study von Lam, Monica, Ching, Russell K. H.

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The Study of Service Co-creation von Ching, R. K. H., Ang Chin Hui, Ja-Shen Chen

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Performance Effects of IT Capability and Customer Service: The Moderating Role of Service Process Innovation von Hung Tai Tsou, Ching, R.K.H., Ja-Shen Chen

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