Chinese relationship management: a qualitative study of banking in New Zealand von Chai, Joe Choon Yean, Dibb, Sally

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The impact of relational bonding on intention and loyalty von Chai, Joe Choon Yean, Malhotra, Naresh K, Dash, Satyabhusan

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A two-dimensional model of trust–value–loyalty in service relationships von Chai, Joe Choon Yean, Malhotra, Naresh K., Alpert, Frank

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How consumer acculturation influences interpersonal trust von Chai, Joe Choon Yean, Dibb, Sally

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The impact of relational bonding on intention and loyalty: The mediating role of the commitment foci in service relationships von Chai, Joe Choon Yean, Malhotra, Naresh K, Dash, Satyabhusan

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The influence of acculturation on consumer relational bonding in banking relationships von Chai, Joe Choon Yean, Deans, Kenneth R., Biggemann, Sergio

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Relationships in Technological Processes: Finding the Common Ground between Diffusion of Innovations and Relationship Marketing Theories - A Case Study von Cua, Francisco, Reames, Steve, Chai, Joe Choon Yean

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