A Conceptual Model to Evaluate Service Quality of Direct-to-Consumer Telemedicine Consultation from Patient Perspective von Preaux, Julie, Casadesús, Martí, Bernardo, Merce

Volltext

An empirical analysis of the integration of internal and external management system audits von Simon, Alexandra, Yaya, Luc Honore Petnji, Karapetrovic, Stanislav, Casadesús, Martí

Volltext

Integration of standardized environmental and quality management systems audits von Simon, Alexandra, Bernardo, Mercè, Karapetrovic, Stanislav, Casadesús, Martí

Volltext

Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance von Milovanović, Vesna, Paunović, Mihailo, Casadesus, Marti

Volltext

ISO 14001 diffusion after the success of the ISO 9001 model von Casadesús, Martí, Marimon, Frederic, Heras, Iñaki

Volltext

The TDG Barometer: A Self‐Assessment Tool to Integrate Quality in the Measurement of Tourism Destination Governance von Bono i Gispert, Octavi, Anton Clavé, Salvador, Casadesús Fa, Martí

Volltext

Fostering renewable energy sources by standards for environmental and energy management von Laskurain, Iker, Heras-Saizarbitoria, Iñaki, Casadesús, Martí

Volltext

Applying strategic analysis for designing an educational program in smart manufacturing: the case of MIMS von Bikfalvi, Andrea, Casadesus, Martí, de Castro, Rodolfo, Ferrer, Inés, Fobbe, Lea, Garcia-Romeu, Maria Luisa, Marques, Pilar

Volltext

The Internalization of Participation and Coherence Dimensions of Governance in Tourism Destination Management Organizations—An Exploratory Approach von Bono i Gispert, Octavi, Anton Clavé, Salvador, Casadesús Fa, Martí

Volltext

ISO 9000 and ISO 14000 standards: an international diffusion model von Marimon Viadiu, Frederic, Casadesús Fa, Martí, Heras Saizarbitoria, Iñaki

Volltext

Implementing integrated management systems in chemical firms von Simon, Alexandra, Bernardo, Merce, Karapetrovic, Stanislav, Casadesus, Marti

Volltext

The future of standardised quality management in tourism: evidence from the Spanish tourist sector von Casadesus, Marti, Marimon, Frederic, Alonso, Mar

Volltext

An empirical study of the relationships within the categories of the EFQM model von Heras-Saizarbitoria, Iñaki, Marimon, Frederic, Casadesús, Martí

Volltext

The impact of ISO 9001 standard and the EFQM model: The view of the assessors von Heras-Saizarbitoria, Iñaki, Casadesús, Martí, Marimón, Frederic

Volltext

Assessing e-service quality: the current state of E-S-QUAL von Petnji Yaya, Luc Honore, Marimon, Frederic, Fa, Marti Casadesus

Volltext

Degree of Standardization and Innovation Capability Dimensions as Driving Forces for Innovation Performance von Mir, Moises, Llach, Josep, Casadesus, Marti

Volltext

MOBI-Qual: a common framework to manage the product-service system quality of shared mobility von Barravecchia, Federico, Mastrogiacomo, Luca, Casadesús Fa, Martí, Franceschini, Fiorenzo

Volltext

Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards von Marimon, Frederic, Casadesús, Marti, Heras, Iñaki

Volltext

Delightful tourism experiences: A cognitive or affective matter? von Rivera, Dalilis Escobar, Fa, Martí Casadesús, Villar, Alexandra Simon

Volltext

The revitalising effect of ISO 9001 on dissatisfied customers von Yaya, Luc Honore Petnji, Marimon, Frederic, Casadesus, Marti

Volltext