Data and Artificial Intelligence Strategy: A Conceptual Enterprise Big Data Cloud Architecture to Enable Market-Oriented Organisations von Moreno, Caio, Carrasco, Ramon Alberto, Herrera-Viedma, Enrique

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Military Applications of Machine Learning: A Bibliometric Perspective von Galán, José Javier, Carrasco, Ramón Alberto, LaTorre, Antonio

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XAI for Churn Prediction in B2B Models: A Use Case in an Enterprise Software Company von Marín Díaz, Gabriel, Galán, José Javier, Carrasco, Ramón Alberto

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DECISION-MAKING MODEL FOR DESIGNING TELECOM PRODUCTS/SERVICES BASED ON CUSTOMER PREFERENCES AND NON-PREFERENCES von Cid-López, Andrés, Hornos, Miguel J., Carrasco, Ramón Alberto, Herrera-Viedma, Enrique

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Obamacare: A bibliometric perspective von Carrasco-Aguilar, Alvaro, Galán, José Javier, Carrasco, Ramón Alberto

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RFID: A Fuzzy Linguistic Model to Manage Customers from the Perspective of Their Interactions with the Contact Center von Marin Diaz, Gabriel, Alberto Carrasco, Ramon, Gomez, Daniel

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Multiple Scenarios of Quality of Life Index Using Fuzzy Linguistic Quantifiers: The Case of 85 Countries in Numbeo von Shu, Ziwei, Carrasco, Ramón Alberto, García-Miguel, Javier Portela, Sánchez-Montañés, Manuel

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A hybrid model for decision-making in the Information and Communications Technology sector von Cid-López, Andrés, Hornos, Miguel J., Carrasco, Ramón Alberto, Herrera-Viedma, Enrique

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Emerging Perspectives on the Application of Recommender Systems in Smart Cities von Andrade-Ruiz, Gricela, Carrasco, Ramón-Alberto, Porcel, Carlos, Serrano-Guerrero, Jesús, Mata, Francisco, Arias-Oliva, Mario

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A Fuzzy Linguistic RFM Model Applied to Campaign Management von Carrasco, Ramon Alberto, Blasco, Maria Francisca, Garcia-Madariaga, Jesus, Herrera-Viedma, Enrique

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Evaluation of the hotels e-services quality under the user’s experience von Carrasco, Ramón Alberto, Sánchez-Fernández, Juan, Muñoz-Leiva, Francisco, Francisca Blasco, María, Herrera-Viedma, Enrique

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A comparison between Fuzzy Linguistic RFM Model and traditional RFM model applied to Campaign Management. Case study of retail business von Martínez, Rocío González, Carrasco, Ramón Alberto, García-Madariaga, Jesús, Gallego, Carlos Porcel, Herrera-Viedma, Enrique

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Fuzzy Logic and Decision Making Applied to Customer Service Optimization von Marín Díaz, Gabriel, Carrasco González, Ramón Alberto

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Tourism destination events classifier based on artificial intelligence techniques von Camacho-Ruiz, Miguel, Carrasco, Ramón Alberto, Fernández-Avilés, Gema, LaTorre, Antonio

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A MODEL TO OBTAIN A SERVPERF SCALE EVALUATION OF THE CRM CUSTOMER COMPLAINTS: AN APPLICATION TO THE 4G TELECOMMUNICATIONS SECTOR von Carrasco, Ramón Alberto, Francisca Blasco, María, García-Madariaga, Jesús, Pedreño-Santos, Ana, Herrera-Viedma, Enrique

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A Multi-Criteria Decision Support Model for Restaurant Selection Based on Users' Demand Level: The Case of Dianping.com von Shu, Ziwei, Carrasco, Ramón Alberto, Sánchez-Montañés, Manuel, García-Miguel, Javier Portela

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Applying a linguistic multi-criteria decision-making model to the analysis of ICT suppliers’ offers von Cid-López, Andrés, Hornos, Miguel J., Carrasco, Ramón Alberto, Herrera-Viedma, Enrique

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Linguistic multi-criteria decision-making model with output variable expressive richness von Cid-López, Andrés, Hornos, Miguel J., Carrasco, Ramón Alberto, Herrera-Viedma, Enrique, Chiclana, Francisco

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SICTQUAL: A fuzzy linguistic multi-criteria model to assess the quality of service in the ICT sector from the user perspective von Cid-López, Andŕes, Hornos, Miguel J., Carrasco, Ram´on Alberto, Herrera-Viedma, Enrique

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Clustering using ordered weighted averaging operator and 2-tuple linguistic model for hotel segmentation: The case of TripAdvisor von Shu, Ziwei, Carrasco González, Ramón Alberto, García-Miguel, Javier Portela, Sánchez-Montañés, Manuel

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