Patient perceptions of service quality: combining the dimensions von Carman, James M

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Keys for successful implementation of total quality management in hospitals von Carman, James M., Shortell, Stephen M., Foster, Richard W., Hughes, Edward F.X., Boerstler, Heidi, Brien, James L. O', O'Connor, Edward J.

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Keys for successful implementation of total quality management in hospitals von Carman, James M., Shortell, Stephen M., Foster, Richard W., Hughes, Edward F. X., Boerstler, Heidi, O'Brien, James L., O'Connor, Edward J.

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Continuous Quality Improvement as a Survival Strategy: The Southern Pacific Experience von Carman, James M.

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Assessing the impact of continuous quality improvement/total quality management: concept versus implementation von Shortell, S M, O'Brien, J L, Carman, J M, Foster, R W, Hughes, E F, Boerstler, H, O'Connor, E J

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Thinking Strategically: The Major Powers, Kazakhstan, and the Central Asian Nexus von Carman, James M.

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Gangs of America: The Rise of Corporate Power and the Disabling of Democracy von Carman, James M.

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Correlates of Brand Loyalty: Some Positive Results von Carman, James M.

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The Elusive Quest For Growth: Economists' Adventures and Misadventures in the Tropics von Carman, James M

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Organizational Transformations in Transition Economies: Hypotheses von Carman, James M., Dominguez, Luis V.

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The role of self- and group-efficacy in moderated group chat von van Dolen, Willemijn, de Ruyter, Ko, Carman, James

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Public Regulation of Marketing Activity, Part III: A Typology of Regulatory Failures and Implications for Marketing and Public Policy von Carman, James M., Harris, Robert G.

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Estimating Elasticities with PIMS Data: Methodological Issues and Substantive Implications von Hagerty, Michael R., Carman, James M., Russell, Gary J.

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Modeling Advertising-Sales Relationships Involving Feedback: A Time Series Analysis of Six Cereal Brands von Aaker, David A., Carman, James M., Jacobson, Robert

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Reviews and Communications von Carman, James M.

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Theories of A1Truism and Behavior Modification Campaigns von Carman, James M.

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Theories of Altruism and Behavior Modification Campaigns von Carman, James M

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In Memory of Johan Arndt (1937-1986) von Carman, James M.

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An integrative model for organization-wide quality improvement: lessons from the field von O'Brien, J L, Shortell, S M, Hughes, E F, Foster, R W, Carman, J M, Boerstler, H, O'Connor, E J

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Three service marketing and management texts von Dickinson, Roger A, Carman, James M

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