Assessing the impact of continuous quality improvement/total quality management: concept versus implementation von Shortell, S M, O'Brien, J L, Carman, J M, Foster, R W, Hughes, E F, Boerstler, H, O'Connor, E J

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Learning Semantic Definitions of Online Information Sources von Carman, M. J., Knoblock, C. A.

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Experimental parameters affecting the performance of the Purser furnace: a laboratory-scale experiment for a range of controlled real fire conditions von Carman, J M, Purser, D A, Hull, T R, Price, D, Milnes, G J

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Prediction of CO evolution from small-scale polymer fires von Hull, T Richard, Carman, Judith M, Purser, David A

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Keys for successful implementation of total quality management in hospitals von Carman, James M., Shortell, Stephen M., Foster, Richard W., Hughes, Edward F. X., Boerstler, Heidi, O'Brien, James L., O'Connor, Edward J.

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Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions von Carman, James M

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Investigations in Computational Sarcasm von Joshi, Aditya, Bhattacharyya, Pushpak, Carman, Mark J

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Growth strategies for service firms von Carman, James M., Langeard, Eric

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Patient perceptions of service quality. Combining the dimensions von Carman, J M

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Prediction of CO evolution from small-scale polymer fires von Hull, T R, Carman, J M, Purser, D A

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Computers in Banking and Marketing von Balderston, F. E., Carman, James M., Hoggatt, Austin C.

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Continuous Quality Improvement as a Survival Strategy: The Southern Pacific Experience von Carman, James M.

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An integrative model for organization-wide quality improvement: lessons from the field von O'Brien, J L, Shortell, S M, Hughes, E F, Foster, R W, Carman, J M, Boerstler, H, O'Connor, E J

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The Limits of Power in Hospital Markets von Starkweather, David B., Carman, James M.

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RULES FOR CHURCH PROMOTION DECISIONS von Carman, James M.

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Estimating Elasticities with PIMS Data: Methodological Issues and Substantive Implications von Hagerty, Michael R., Carman, James M., Russell, Gary J.

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On Using Response Latency to Measure Preference von Aaker, David A., Bagozzi, Richard P., Carman, James M., MacLachlan, James M.

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Correlates of Brand Loyalty: Some Positive Results von Carman, James M.

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A summary of empirical research on unit pricing in supermarkets von Carman, James M

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Selection of Retailing Services by New Arrivals von Carman, James M

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