The Internet-of-Things: Review and research directions von Ng, Irene C.L., Wakenshaw, Susan Y.L.

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Servitization and operations management: a service dominant-logic approach von Smith, Laura, Maull, Roger, C.L. Ng, Irene

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The Internet of Everything: Smart things and their impact on business models von Langley, David J., van Doorn, Jenny, Ng, Irene C.L., Stieglitz, Stefan, Lazovik, Alexander, Boonstra, Albert

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Outcome-based service contracts in the defence industry - mitigating the challenges von Ng, Irene C.L, Nudurupati, Sai S

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Boundary negotiations: a paradox theoretical approach for efficient and flexible modular systems von Davies, Philip, Parry, Glenn, Phillips, Laura Anne, Ng, Irene C.L

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Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry von Ng, Irene C.L., Maull, Roger, Yip, Nick

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A demand-based model for the advance and spot pricing of services von Ng, Irene C.L

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Advanced sale of service capacities: a theoretical analysis of the impact of price sensitivity on pricing and capacity allocations von Lee, Khai Sheang, Ng, Irene C.L

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Service-dominant logic, service ecosystems and institutions: an editorial von Ng, Irene C.L, Vargo, Stephen L

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Establishing a service channel: a transaction cost analysis of a channel contract between a cruise line and a tour operator von Ng, Irene C.L

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The antecedents of salespeople's relational behaviors von Guo, Lei, Ng, Irene C.L.

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Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions von Green, Maxwell H., Davies, Philip, Ng, Irene C.L.

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Outcome-based contracts as new business model: The role of partnership and value-driven relational assets von Ng, Irene C.L., Ding, David Xin, Yip, Nick

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Strategic Customer Service Orientation, Lean Manufacturing Practices and Performance Outcomes: An Empirical Study von Hong, Paul C, Yang, Ma Ga (Mark), Dobrzykowski, David D

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Operationalising IoT for reverse supply: the development of use-visibility measures von Parry, Glenn C, Brax, Saara A, Maull, Roger S, Ng, Irene C. L

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Education as service: The understanding of university experience through the service logic von Ng, Irene C. L, Forbes, Jeannie

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Customer experience from a self-service system perspective von Åkesson, Maria, Edvardsson, Bo, Tronvoll, Bård

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Does direct marketing need to have a direction? von Ng, Irene C.L

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CUSTOMER EXPECTATIONS OF REMOTE MAINTENANCE SERVICES IN THE MEDICAL EQUIPMENT INDUSTRY von Paluch, Stefanie

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An Innovative Uncertainty Management Framework to Support Contracting for Product-Service Availability von Erkoyuncu, John A, Roy, Rajkumar, Shehab, Essam, Kutsch, Elmar

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