Managing Tourist Risk, Grief and Distrust Post COVID-19 von O’Malley, Lisa, C Harris, Lloyd, Story, Vicky

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Servicescape and loyalty intentions: an empirical investigation von Harris, Lloyd C, Ezeh, Chris

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Managing customer misbehavior: challenges and strategies von C. Harris, Lloyd, Daunt, Kate

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The four levels of loyalty and the pivotal role of trust: a study of online service dynamics von Harris, Lloyd C, Goode, Mark M.H

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Response Rates in Business and Management Research: An Overview of Current Practice and Suggestions for Future Direction von Mellahi, Kamel, Harris, Lloyd C.

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Fraudulent consumer returns: exploiting retailers' return policies von Harris, Lloyd C

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The Consequences of Dysfunctional Customer Behavior von Harris, Lloyd C., Reynolds, Kate L.

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“Souvenir Shopping is for Schmucks!”: Exploring Tourists’ Deviant Behavior Through the Items They Bring Back von Harris, Lloyd C., Magrizos, Solon

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Crisis induced CSR innovation: CSR implementation in B2B firms before and after COVID-19 von Magrizos, Solon, Harris, Lloyd C.

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Consumer showrooming: Value co-destruction von Daunt, Kate L., Harris, Lloyd C.

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‘RIPPING OFF’ TOURISTS: AN EMPIRICAL EVALUATION OF TOURISTS’ PERCEPTIONS AND SERVICE WORKER (MIS)BEHAVIOR von Harris, Lloyd C.

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Retail employee pilferage: A study of moral disengagement von Harris, Lloyd C., He, Hongwei

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Market Orientation and Performance: Objective and Subjective Empirical Evidence from UK Companies von Harris, Lloyd C.

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When We Practice to Deceive: Service Worker Manipulation and (Mis)Behavior on Cruise Ships von Pressey, Andrew D., Harris, Lloyd C.

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Equal opportunities but unequal mentoring? The perceptions of mentoring by Black and minority ethnic academics in the UK university sector von Harris, Lloyd C., Ogbonna, Emmanuel

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Dysfunctional Customer Behavior Severity: An Empirical Examination von Reynolds, Kate L., Harris, Lloyd C.

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Middle Managers’ Work in Recession and Austerity: A Longitudinal Study von Harris, Lloyd C., Ogbonna, Emmanuel

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Examining how brand authenticity is established and maintained: the case of the Reverso von Athwal, Navdeep, Harris, Lloyd C.

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Service employees and customer phone rage: an empirical analysis von Harris, Lloyd C

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Online servicescapes, trust, and purchase intentions von Harris, Lloyd C, Goode, Mark M.H

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