Decomposition of IT service processes and alternative service identification using ontologies von Bartsch, C., Shwartz, L., Ward, C., Grabarnik, G., Buco, M.J.

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Social Computing and Governance in an Enterprise Service for Managing Business Processes von Buco, M.J., Jamjoom, H., Podlaseck, M., Huiming Qu

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PEM: a framework enabling continual optimization of workflow process executions based upon business value metrics von Buco, M.J., Chang, R.N., Luan, L.Z., So, E., Chunqiang Tang, Ward, C.

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Fresco: a Web services based framework for configuring extensible SLA management systems von Ward, C., Buco, M.J., Chang, R.N., Luan, L.Z., So, E., Chunqiang Tang

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