The changing role of employees in service theory and practice: An interdisciplinary view von Bowen, David E.

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A Service Climate Synthesis and Future Research Agenda von Bowen, David E., Schneider, Benjamin

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Service Research Priorities in a Rapidly Changing Context von Ostrom, Amy L., Parasuraman, A., Bowen, David E., Patrício, Lia, Voss, Christopher A.

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An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes von Bowen, David E.

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LEARNING TO BE A PARADOX-SAVVY LEADER von WALDMAN, DAVID A., BOWEN, DAVID E.

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Understanding HRM–Firm Performance Linkages: The Role of the “Strength” of the HRM System von Bowen, David E., Ostroff, Cheri

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A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom von Bowen, David E.

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Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System von Bowen, David E., Ostroff, Cheri

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Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications von Gustafsson, Anders, Caruelle, Delphine, Bowen, David E.

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Perspectives on the Organizational Context of Frontlines: A Commentary von Schneider, Benjamin, Bowen, David E.

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The Management of Organizational Justice von Cropanzana, Russell, Bowen, David E., Gilliland, Stephen W.

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Elevating the human experience (HX) through service research collaborations: introducing ServCollab von Fisk, Raymond P, Alkire (née Nasr), Linda, Anderson, Laurel, Bowen, David E, Gruber, Thorsten, Ostrom, Amy L, Patrício, Lia

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Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength? von Ostroff, Cheri, Bowen, David E.

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2014 Decade Award Invited Article: REFLECTIONS ON THE 2014 DECADE AWARD: IS THERE STRENGTH IN THE CONSTRUCT OF HR SYSTEM STRENGTH? von OSTROFF, CHERI, BOWEN, DAVID E.

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A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate von Auh, Seigyoung, Bowen, David E., Aysuna, Ceyda, Menguc, Bulent

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Learning from the pioneering founders of the service research field von Bowen, David E., Fisk, Raymond P., Bateson, John E.G., Berry, Leonard L., Bitner, Mary Jo, Brown, Stephen W., Chase, Richard B., Edvardsson, Bo, Grönroos, Christian, Parasuraman, A., Schneider, Benjamin, Zeithaml, Valarie A.

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The service organization: Human resources management is crucial von Schneider, Benjamin, Bowen, David E.

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Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries von Subramony, Mahesh, Ehrhart, Karen, Groth, Markus, Holtom, Brooks C., van Jaarsveld, Danielle D., Yagil, Dana, Darabi, Tiffany, Walker, David, Bowen, David E., Fisk, Raymond P., Grönroos, Christian, Wirtz, Jochen

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Management Theory and Total Quality: Improving Research and Practice through Theory Development von Dean, James W., Bowen, David E.

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Employee and Customer Perceptions of Service in Banks: Replication and Extension von Schneider, Benjamin, Bowen, David E

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