The Service Encounter: Diagnosing Favorable and Unfavorable Incidents von Bitner, Mary Jo, Booms, Bernard H., Tetreault, Mary Stanfield

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Critical Service Encounters: The Employee's Viewpoint von Bitner, Mary Jo, Booms, Bernard H., Mohr, Lois A.

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Critical Service Encounters: The Employee's Viewpoint von Bitner, Mary Jo, Booms, Bernard H., Mohr, Lois A.

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Consumer Perceptions Of Travel Agencies: Communications, Images, Needs, And Expectations von Kendall, K.W., Booms, Bernard H.

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Trends in Travel and Tourism Marketing : The Changing Structure of Distribution Channels von Bitner, Mary J., Booms, Bernard H.

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The Service Encounter: Diagnosing Favorable and Unfavorable Incidents von Bitner, Mary Jo, Booms, Bernard H., Tetreault, Mary Stanfield

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Impact of Urban Market Structure on the Level of Inventive Activity in Cities in the Early Nineteen Hundreds von Booms, Bernard H.

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The black M.B.A von Booms, Bernard H.

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CITY GOVERNMENTAL FORM AND PUBLIC EXPENDITURE LEVELS von BOOMS, BERNARD H.

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Deregulation and the Future of the U.S. Travel Agent Industry von Bitner, Mary J., Booms, Bernard H.

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The Politics of Redistribution: A Reformulation von Booms, Bernard H., Halldorson, James R.

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The black M.B.A: An alternative to black capitalism? von Booms, Bernard H.

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Computer-Aided Instruction for Large Elementary Courses von Booms, Bernard H., Kaltreider, D. Lynne

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Wagner's law and the growth of state and local government von Booms, Bernard H., Greytak, David

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A simultaneous equation model of public expenditure decisions in large cities von Hu, Teh-wei, Booms, Bernard H.

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The cons of black capitalism von Booms, Bernard H., Ward, James E.

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The cons of black capitalism: Will this policy cure urban ills? von Booms, Bernard H., Ward, James E.

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Economic and Social Factors in the Provision of Urban Public Education von Booms, Bernard H., Hu, Teh-wei

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The Service Encounter: Diagnosing Favorable And Unfavorable von Bitner, Mary Jo, Booms, Bernard H, Tetreault, Mary Stanfield

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New management tools for the successful tourism manager von Booms, Bernard H., Bitner, Mary J.

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