High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services von Wünderlich, Nancy V., Wangenheim, Florian v., Bitner, Mary Jo

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Technology Infusion in Service Encounters von Bitner, Mary Jo, Brown, Stephen W, Meuter, Matthew L

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Trends in Travel and Tourism Marketing : The Changing Structure of Distribution Channels von Bitner, Mary J., Booms, Bernard H.

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Deregulation and the Future of the U.S. Travel Agent Industry von Bitner, Mary J., Booms, Bernard H.

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New management tools for the successful tourism manager von Booms, Bernard H., Bitner, Mary J.

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"The Elaboration Likelihood Model: Limitations and Extensions in Marketing" von Bitner, Mary J, Obermiller, Carl

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Marketing Services by Managing the Environment von Booms, Bernard H., Bitner, Mary J.

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Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies von Meuter, Matthew L., Bitner, Mary Jo, Ostrom, Amy L., Brown, Stephen W.

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Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning von Sirianni, Nancy J., Bitner, Mary Jo, Brown, Stephen W., Mandel, Naomi

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Whole-genome sequencing of a sporadic primary immunodeficiency cohort von Thaventhiran, James E. D., Lango Allen, Hana, Burren, Oliver S., Rae, William, Greene, Daniel, Staples, Emily, Zhang, Zinan, Farmery, James H. R., Simeoni, Ilenia, Rivers, Elizabeth, Maimaris, Jesmeen, Penkett, Christopher J., Stephens, Jonathan, Deevi, Sri V. V., Sanchis-Juan, Alba, Gleadall, Nicholas S., Thomas, Moira J., Sargur, Ravishankar B., Gordins, Pavels, Baxendale, Helen E., Brown, Matthew, Tuijnenburg, Paul, Worth, Austen, Hanson, Steven, Linger, Rachel J., Buckland, Matthew S., Rayner-Matthews, Paula J., Gilmour, Kimberly C., Samarghitean, Crina, Seneviratne, Suranjith L., Sansom, David M., Lynch, Andy G., Megy, Karyn, Ellinghaus, Eva, Ellinghaus, David, Jorgensen, Silje F., Karlsen, Tom H., Stirrups, Kathleen E., Cutler, Antony J., Kumararatne, Dinakantha S., Chandra, Anita, Edgar, J. David M., Herwadkar, Archana, Cooper, Nichola, Grigoriadou, Sofia, Huissoon, Aarnoud P., Goddard, Sarah, Jolles, Stephen, Schuetz, Catharina, Boschann, Felix, Lyons, Paul A., Hurles, Matthew E., Savic, Sinisa, Burns, Siobhan O., Kuijpers, Taco W., Turro, Ernest, Ouwehand, Willem H., Thrasher, Adrian J., Smith, Kenneth G. C.

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Guest Editorial: Responsible Research in Marketing von Haenlein, Michael, Bitner, Mary Jo, Kohli, Ajay K., Lemon, Katherine N., Reibstein, David J.

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Servicescapes: The Impact of Physical Surroundings on Customers and Employees von Bitner, Mary Jo

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Relational Benefits in Services Industries: The Customer's Perspective von Gwinner, Kevin P, Gremler, Dwayne D, Bitner, Mary Jo

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Mutations in SNX14 Cause a Distinctive Autosomal-Recessive Cerebellar Ataxia and Intellectual Disability Syndrome von Thomas, Anna C., Williams, Hywel, Setó-Salvia, Núria, Bacchelli, Chiara, Jenkins, Dagan, O’Sullivan, Mary, Mengrelis, Konstantinos, Ishida, Miho, Ocaka, Louise, Chanudet, Estelle, James, Chela, Lescai, Francesco, Anderson, Glenn, Morrogh, Deborah, Ryten, Mina, Duncan, Andrew J., Pai, Yun Jin, Saraiva, Jorge M., Ramos, Fabiana, Farren, Bernadette, Saunders, Dawn, Vernay, Bertrand, Gissen, Paul, Straatmaan-Iwanowska, Anna, Baas, Frank, Wood, Nicholas W., Hersheson, Joshua, Houlden, Henry, Hurst, Jane, Scott, Richard, Bitner-Glindzicz, Maria, Moore, Gudrun E., Sousa, Sérgio B., Stanier, Philip

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Building Service Relationships: It's all about Promises von Bitner, Mary Jo

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The influence of technology anxiety on consumer use and experiences with self-service technologies von Meuter, Matthew L, Ostrom, Amy L, Bitner, Mary Jo, Roundtree, Robert

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Service Customization Through Employee Adaptiveness von Gwinner, Kevin P., Bitner, Mary Jo, Brown, Stephen W., Kumar, Ajith

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Intramuscular versus Intravenous Therapy for Prehospital Status Epilepticus von Silbergleit, Robert, Durkalski, Valerie, Lowenstein, Daniel, Conwit, Robin, Pancioli, Arthur, Palesch, Yuko, Barsan, William

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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters von Meuter, Matthew L., Ostrom, Amy L., Roundtree, Robert I., Bitner, Mary Jo

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Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses von Bitner, Mary Jo

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