Moderating impact of tourism relationship management dimensions on tourism service quality, tourist satisfaction and destination loyalty von Baksi, Arup Kumar

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Branding destinations with multisensory brand associations and evaluating its impact on behavioural pattern under the intervention of multiplex phenomenon of relationship-branding von Baksi, Arup Kumar, Panda, Tapan Kumar

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Automated service quality and its behavioural consequences in CRM Environment: A structural equation modeling and causal loop diagramming approach von Baksi, Arup Kumar

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Cultural Branding of Places in Post-Human World: A Gender-Neutral Approach von Baksi, Arup Kumar, Sanyal, Subhashree

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Exploring The Moderating Effects Of Relationship Inertia And Switching Cost On Automated Service Quality-Customer Satisfaction-Retention Link In A Crm Ecosystem: Empirical Evidence... von Baksi, Dr. Arup Kumar, Parida, Prof. (Dr.) Bivraj Bhusan

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Framing a gender-neutral place brand model: The case of ‘Doll Village’ in India von Baksi, Arup Kumar, Sanyal, Subhashree

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Identifying Destination Branding Using Twitter Data von Baksi, Arup Kumar

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Service quality and switching behavior of customers von Baksi, Arup Kumar, Parida, Bivraj Bhusan

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Application of Social Media Analytics in Assessing Decision Insights of Tourists under Disruption von Baksi, Arup Kumar, Parida, Bivraj Bhusan, Mahapatra, Smita Sucharita

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Exploring Relationship Between Controllable Metrics and Socio-Environmental Performance Indicators in Responsible Tourism Context Using Temporal Causal Model von BAKSI, ARUP KUMAR, PARIDA, BIVRAJ BHUSAN

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Destination bonding: Hybrid cognition using Instagram von Baksi, Arup Kumar

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Moderating effects of CRM performance: Relationship Inertia and Switching Cost in Banking Industry von Baksi, Arup Kumar

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Moderating Effects of Craftourism on Place Attachment and Destination Loyalty von Arup Kumar Baksi

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Relationship Management: Dimensions for Tourism von Baksi, Arup Kumar

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Redefining Brand-consumer relationship through Anthropomorphisation: Moderating Impacts of Self-brand integration and Brand attitude, Personal Care Brands von Baksi, Arup Kumar, Panda, Tapan K

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Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from India... von Arup Kumar Baksi

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Exploring nomological link between automated service quality, customer satisfaction and behavioural intentions with CRM performance indexing approach: Empirical evidence from India... von Baksi, Arup Kumar

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Measuring moderating effects of service recovery and CRM on consumer trust, repatronization and advocacy with distributive variation of the same across recovery zone-of-tolerance (... von Baksi, Arup Kumar, Parida, Bivraj Bhusan

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CRM Performance: Indexing Approach von Parida, Bivraj Bhusan, Baksi, Arup Kumar

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CRM Environment: State Bank of India von Baksi, Arup Kumar, Parida, Bivraj Bhusan

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