Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance von Rapp, Adam, Baker, Thomas L., Bachrach, Daniel G., Ogilvie, Jessica, Beitelspacher, Lauren Skinner

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A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors von Benoit, Sabine, Baker, Thomas L., Bolton, Ruth N., Gruber, Thorsten, Kandampully, Jay

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Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values von Baker, Thomas L., Hunt, Tammy G., Andrews, Martha C.

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Customers need to relate: The conditional warm glow effect of CSR on negative customer experiences von Alhouti, Sarah, Wright, Scott A., Baker, Thomas L.

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The role of brand communications on front line service employee beliefs, behaviors, and performance von Baker, Thomas L., Rapp, Adam, Meyer, Tracy, Mullins, Ryan

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Choreographing salesperson face-to-face visits with a buyer organization: a social network perspective von Forkmann, Sebastian, Mullins, Ryan, Henneberg, Stephan C., Baker, Thomas L.

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Discount venture brands: Self-congruity and perceived value-for-money? von Baker, Thomas L., Chari, Simos, Daryanto, Ahmad, Dzenkovska, Julija, Ifie, Kemefasu, Lukas, Bryan A., Walsh, Gianfranco

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FROM GUCCI TO GREEN BAGS: CONSPICUOUS CONSUMPTION AS A SIGNAL FOR PRO-SOCIAL BEHAVIOR von Johnson, Catherine M., Tariq, Ayesha, Baker, Thomas L.

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Understanding the long-term implications of retailer returns in business-to-business relationships von Beitelspacher, Lauren Skinner, Baker, Thomas L., Rapp, Adam, Grewal, Dhruv

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Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance von Rapp, Adam, Agnihotri, Raj, Baker, Thomas L., Andzulis, James ‘Mick’

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Responding to service failures with prevention framed donations von Alhouti, Sarah, Wright, Scott A, Baker, Thomas L

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The Intersection of Service and Sales: The Increased Importance of Ambidexterity von Rapp, Adam, Baker, Thomas L., Hartmann, Nathaniel N., Ahearne, Michael

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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions von Taylor, Steven A., Baker, Thomas L.

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Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness von Lindsey-Hall, Kristina K, Jaramillo, Susana, Baker, Thomas L, Arnold, Julian M

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An examination of frontline employee–customer incidental similarities in service failure and recovery contexts von Lindsey‐Hall, Kristina K., Jaramillo, Susana, Baker, Thomas L., Bachrach, Daniel G.

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Cultural impacts on felt and expressed emotions and third party complaint relationships von Baker, Thomas L., Meyer, Tracy, Chebat, Jean-Charles

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Boosting sales force morale in highly dynamic, complex markets: The role of job resources von Panagopoulos, Nikolaos G., Hochstein, Bryan, Baker, Thomas L., Pimentel, Michael A.

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Frontline ambidexterity: a systematic review and future research agenda von Lindsey-Hall, Kristina K., Marti, Candice L., Boylan, Nicole M., Baker, Thomas L., Ogilvie, Jessica L.

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Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias von Baker, Thomas L., Meyer, Tracy, Johnson, James D.

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Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous? von Fehrer, Julia A., Benoit, Sabine, Aksoy, Lerzan, Baker, Thomas L., Bell, Simon J., Brodie, Roderick J., Marimuthu, Malliga

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