Is service with a smile enough to satisfy customers?: Sincere and insincere smiles via video and vignette von Bakar, Resekiani Mas, Ayu, Fitriani, Nadjamuddin, Lukman

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The Role of Organizational Culture in Moderating Effect of Emotional Labor Strategies on Nursing Professionalism von Bakar, Resekiani Mas, Khaerah, Yaumil, Hidayati, Nurul, Hamid, Andi Nasrawaty

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Switching Expression or Emotion: Emotional Labor Strategy on Negative Word of Mouth Mediated by Customer Satisfaction von Bakar, Resekiani Mas, Amaliah, Riska, Hidayati, Nurul

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Peran mediasi customer-employee rapport pada pengaruh strategi emotional labor pustakawan terhadap kepuasan pelayanan pengguna perpustakaan von Amaliah, Riska, Jufri, Muhammad, Bakar, Resekiani Mas

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EFEKTIVITAS PELATIHAN PELAYANAN DALAM MENINGKATKAN PENGETAHUAN PELAYANAN, KUALITAS PELAYANAN, DAN KEPUASAN PENGGUNA PERPUSTAKAAN von Bakar, Resekiani Mas, Himam, Fathul

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Increasing Well-being in the Workplace: The Role of Job Autonomy von Zhalifunnas, Muhammad Shafwan, Bakar, Resekiani Mas, Rahmat, Abdul

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APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH von Bakar, Resekiani Mas, Hidayati, Nurul, Giffani, Inastuti Retno

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Apology and Compensation: Impact on Customer Forgiveness and Negative Word-of-Mouth (WOM) von Resekiani Mas Bakar, Nurul Hidayati, Inastuti Retno Giffani

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