Informing the public matters: A field experiment during an ongoing health crisis in Belgium von Claeys, An‐Sofie, De Waele, Aurélie, Koppen, Eva

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Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis von Claeys, An-Sofie, Cauberghe, Verolien

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Organizational Crisis Communication: Suboptimal Crisis Response Selection Decisions and Behavioral Economics von Claeys, An-Sofie, Coombs, W Timothy

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Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation von Schoofs, Lieze, Claeys, An-Sofie

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What makes crisis response strategies work? The impact of crisis involvement and message framing von Claeys, An-Sofie, Cauberghe, Verolien

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Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines von Soens, Ellen, Claeys, An-Sofie

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Investor reactions to apologies for financial misconduct von Ohlrogge, Fynn, Hardies, Kris, Claeys, An-Sofie

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Spokespersons’ Nonverbal Behavior in Times of Crisis: The Relative Importance of Visual and Vocal Cues von De Waele, Aurélie, Claeys, An-Sofie, Cauberghe, Verolien, Fannes, Gijs

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Shaping Attributions of Crisis Responsibility in the Case of an Accusation: The Role of Active and Passive Voice in Crisis Response Strategies von Fannes, Gijs, Claeys, An-Sofie

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Debunking the myth of denial’s effectiveness in crisis communication: context matters von Coombs, W. Timothy, Holladay, Sherry Jean, Claeys, An-Sofie

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Between hope and fear: developing social media guidelines von Opgenhaffen, Michaël, Claeys, An-Sofie

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How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation von Crijns, Hannelore, Cauberghe, Veroline, Hudders, Liselot, Claeys, An-Sofie

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Better safe than sorry: Why organizations in crisis should never hesitate to steal thunder von Claeys, An-Sofie

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The ambassadorship potential of employees: Examining the impact of work-related social media posts on consumer attitudes and behaviors von Soens, Ellen, Claeys, An-Sofie

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Changing Perspectives: Managerial and Legal Considerations Regarding Crisis Communication von Claeys, An-Sofie, Opgenhaffen, Michael

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The Organizational Voice: The Importance of Voice Pitch and Speech Rate in Organizational Crisis Communication von De Waele, Aurélie, Claeys, An-Sofie, Cauberghe, Verolien

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Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control von Claeys, An-Sofie, Cauberghe, Verolien, Vyncke, Patrick

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Crisis response and crisis timing strategies, two sides of the same coin von Claeys, An-Sofie, Cauberghe, Verolien

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Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation von Fannes, Gijs, Claeys, An-Sofie

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The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention von Xiao, Yi, Hudders, Liselot, Claeys, An-Sofie, Cauberghe, Verolien

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