A novel framework for investigating organizational adoption of AI-integrated CRM systems in the healthcare sector; using a hybrid fuzzy decision-making approach von Dastjerdi, Mahdieh, Keramati, Abbas, Keramati, Negar

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A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation von Keramati, Abbas, Mehrabi, Hamed, Mojir, Navid

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An intelligent algorithm for optimizing emergency department job and patient satisfaction von Azadeh, Ali, Yazdanparast, Reza, Abdolhossein Zadeh, Saeed, Keramati, Abbas

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Deployment of a business intelligence model to evaluate Iranian national higher education von Khatibi, Vahid, Keramati, Abbas, Shirazi, Farid

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Modeling customer satisfaction with new product design using a flexible fuzzy regression-data envelopment analysis algorithm von Nazari-Shirkouhi, Salman, Keramati, Abbas

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The role of readiness factors in E-learning outcomes: An empirical study von Keramati, Abbas, Afshari-Mofrad, Masoud, Kamrani, Ali

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A Framework for Smart Supply Chain Risk Assessment: An Empirical Study von Khan, Khalid, Keramati, Abbas

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Developing customer analytics capability in firms of different ages: Examining the complementarity of outside-in and inside-out resources von Mehrabi, Hamed, Chen, Yongjian Ken, Keramati, Abbas

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Supplier selection and order allocation problem using a two-phase fuzzy multi-objective linear programming von Nazari-Shirkouhi, Salman, Shakouri, Hamed, Javadi, Babak, Keramati, Abbas

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An integrative framework for customer switching behavior von Mosavi, Seyed Mohammad, Sangari, Mohamad Sadegh, Keramati, Abbas

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Developing a prediction model for customer churn from electronic banking services using data mining von Keramati, Abbas, Ghaneei, Hajar, Mirmohammadi, Seyed Mohammad

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Analysing Causal dependencies of composite service resilience in cloud manufacturing using resource-based theory and DEMATEL method von Namjoo, Mohammad Reza, Keramati, Abbas

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Factors affecting incentive dependency of residents to participate in e-waste recycling: a case study on adoption of e-waste reverse supply chain in Iran von Jafari, Amin, Heydari, Jafar, Keramati, Abbas

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Website success comparison in the context of e-recruitment: An analytic network process (ANP) approach von Keramati, Abbas, Salehi, Mona

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Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches von Keramati, Abbas, Shapouri, Fatemeh

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Performance optimization of organizations considering economic resilience factors under uncertainty: A case study of a petrochemical plant von Pashapour, Shima, Bozorgi-Amiri, Ali, Azadeh, Ali, Ghaderi, Seyed Farid, Keramati, Abbas

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Data aggregation in multi-source assessment model based on evidence theory von Titkanloo, Hossein Nahid, Keramati, Abbas, Fekri, Roxana

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Optimizing human resource cost of an emergency hospital using multi-objective Bat algorithm von Apornak, Arash, Raissi, Sadigh, Keramati, Abbas, Khalili-Damghani, Kaveh

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Proposing a new model to aggregate ratings in multi-source feedback approach based on the evidence theory von Nahid Titkanloo, Hossein, Keramati, Abbas, Fekri, Roxana

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Human resources optimization in hospital emergency using the genetic algorithm approach von Apornak, Arash, Raissi, Sadigh, Keramati, Abbas, Khalili-Damghani, Kaveh

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