Customer Satisfaction and Shareholder Value von Anderson, Eugene W., Fornell, Claes, Mazvancheryl, Sanal K.

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Understanding Firms' Customer Satisfaction Information Usage von Morgan, Neil A., Anderson, Eugene W., Mittal, Vikas

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Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction von Mittal, Vikas, Anderson, Eugene W, Sayrak, Akin, Tadikamalla, Pandu

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Do Heterogeneous Beliefs Matter for Asset Pricing? von Anderson, Evan W., Ghysels, Eric, Juergens, Jennifer L.

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The American Customer Satisfaction Index: Nature, Purpose, and Findings von Fornell, Claes, Johnson, Michael D., Anderson, Eugene W., Cha, Jaesung, Bryant, Barbara Everitt

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Customer Satisfaction, Market Share, and Profitability: Findings from Sweden von Anderson, Eugene W., Fornell, Claes, Lehmann, Donald R.

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Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services von Anderson, Eugene W, Fornell, Claes, Rust, Roland T

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The dynamics of risk-sensitive allocations von Anderson, Evan W.

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The Antecedents and Consequences of Customer Satisfaction for Firms von Anderson, Eugene W, Sullivan, Mary W

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The Formation of Market‐Level Expectations and Its Covariates von Anderson, Eugene W., Salisbury, Linda Court

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Issues in identifying asthma and estimating prevalence in an urban school population von Clark, Noreen M, Brown, Randall, Joseph, Christine L.M, Anderson, Elizabeth W, Liu, Manlan, Valerio, Melissa, Gong, Molly

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Rational and Adaptive Performance Expectations in a Customer Satisfaction Framework von Johnson, Michael D., Anderson, Eugene W., Fornell, Claes

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Effect of asthma intervention on children with undiagnosed asthma von Joseph, Christine L.M., Havstad, Suzanne, Anderson, Elizabeth W., Brown, Randall, Johnson, Christine Cole, Clark, Noreen M.

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Chronology of particle emission from the E/A=61 MeV Ar-36+Al-27 reaction von Ghetti, Roberta, Helgesson, J, Avdeichikov, Vladimir, Golubev, Pavel, Jakobsson, Bo, Colonna, N, Tagliente, G, Kopecky, S, Kravchuk, VL, Wilschut, HW, Anderson, EW, Nadel-Turonski, P, Westerberg, L, Bellini, V, Sperduto, ML, Sutera, C

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Comparison of PMTs from three different manufacturers for the CMS-HF forward calorimeter von Akgun, U., Anderson, E.W., Ayan, A.S., Gulmez, E., Miller, M., Onel, Y., Schmidt, I., Winn, D.

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The role of double parton collisions in soft hadron interactions von Alexopoulos, T., Anderson, E.W., Biswas, N.N., Bujak, A., Carmony, D.D., Erwin, A.R., Gutay, L.J., Hirsch, A.S., Hojvat, C., Kenney, V.P., Lindsey, C.S., LoSecco, J.M., Matinyan, S.G., Morgan, N., Oh, S.H., Porile, N., Scharenberg, R., Stringfellow, B., Thompson, M., Turkot, F., Walker, W.D., Wang, C.H.

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Influences on childhood asthma in low-income communities in China and the United States von Clark, Noreen M, Gong, Molly, Brown, Randall W, Anderson, Elizabeth W, Yu, Jian, Valerio, Melissa A, Joseph, Christine L M, Wu, Guixian, Zeng, Zhechun, Wu, Zhaosu

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Calibration of a neutron time-of-flight multidetector system for an intensity interferometry experiment von Ghetti, R, Colonna, N, Helgesson, J, Avdeichikov, V, Golubev, P, Jakobsson, B, Tagliente, G, Brandenburg, S, Kravchuk, V.L, Wilschut, H.W, Kopecky, S, Anderson, E.W, Nadel-Turonski, P, Westerberg, L, Bellini, V, Sperduto, M.L, Sutera, C

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Foundations of the American Customer Satisfaction Index von Anderson, Eugene W., Fornell, Claes

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Repositioning for changing preferences: the case of beef versus poultry von Anderson, E.W. (University of Michigan, Ann Arbor, MI), Shugan, S.M

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