Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond von Henkel, Alexander P, Čaić, Martina, Blaurock, Marah, Okan, Mehmet

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Value of social robots in services: social cognition perspective von Čaić, Martina, Mahr, Dominik, Oderkerken-Schröder, Gaby

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YouTube It Before You Buy It: The Role of Parasocial Interaction in Consumer-to-Consumer Video Reviews von Penttinen, Valeria, Ciuchita, Robert, Čaić, Martina

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Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems von Patrício, Lia, Sangiorgi, Daniela, Mahr, Dominik, Čaić, Martina, Kalantari, Saleh, Sundar, Sue

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Beneficiaries' View of Actor Networks: Service Resonance for Pluralistic Actor Networks von Caic, Martina, Holmlid, Stefan, Mahr, Dominik, Odekerken-Schroder, Gaby

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Design and Evaluation of a Fall Prevention Multiplayer Game for Senior Care Centres von Silva, Joana, Oliveira, Elsa, Moreira, Dinis, Nunes, Francisco, Caic, Martina, Madureira, João, Pereira, Eduardo

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Design of Robotic Care: Ethical Implications of a Multi-actor Perspective von Čaić, Martina, Holmlid, Stefan, Mahr, Dominik, Odekerken-Schröder, Gaby

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Understanding generalisability from network-conscious service design projects von Overkamp, Timothy, Čaić, Martina, Holmlid, Stefan, Mahr, Dominik, Odekerken-Schröder, Gaby

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