Measuring Service Quality in Higher Education: Development of a Hierarchical Model (HESQUAL) von Teeroovengadum, Viraiyan, Kamalanabhan, T. J, Seebaluck, Ashley Keshwar

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What does 'quality' in higher education mean? Perceptions of staff, students and employers von Dicker, R., Garcia, M., Kelly, A., Mulrooney, H.

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Teaching Quality in Higher Education: Agreement Between Teacher Self-Reports and Student Evaluations von Daumiller, Martin, Janke, Stefan, Hein, Julia, Rinas, Raven, Dickhäuser, Oliver, Dresel, Markus

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Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students von El Alfy, Shahira, Abukari, Abdulai

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Service quality in higher education: The role of student expectations von Voss, Roediger, Gruber, Thorsten, Szmigin, Isabelle

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Transformative Quality in Higher Education Institutions (HEIs): Conceptualisation, scale development and validation von Gill, Seerat Kaur, Dhir, Amandeep, Singh, Gurparkash, Vrontis, Demetris

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Constructs of quality in higher education services von Vijaya, Sunder M

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Quality in Higher Education: Developing a Virtue of Professional Practice von Cheng, Ming

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The student as customer and quality in higher education von Calma, Angelito, Dickson-Deane, Camille

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Academic risk taking and teaching quality in higher education von Hübner, Vanessa, Pfost, Maximilian

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Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment von Al-Refaei, Abd Al-Aziz Hamed, Ali, Hairuddin Mohd, Aldaba, Abdulmajid Mohammed, Zumrah, Abdul Rahim

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Measuring teaching quality in higher education: assessing selection bias in course evaluations von Goos, Maarten, Salomons, Anna

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Measurement of Perceived Service Quality in Higher Education Institutions: A Review of HEdPERF Scale Use von Silva, Danilo Soares, de Morales, Gustavo Hermínio Salati Marcondes, Makiya, Ieda Kanashiro, Cesar, Francisco Ignácio Giocondo

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Relationship quality in higher education marketing: the role of social media engagement von Clark, Melissa, Fine, Monica B., Scheuer, Cara-Lynn

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Service quality in higher education von Quinn, Anita, Lemay, Gina, Larsen, Peter, Johnson, Dana M.

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Evaluating and enhancing quality in higher education teaching practice: a meta- review von Harrison, Reema, Meyer, Lois, Rawstorne, Patrick, Razee, Husna, Chitkara, Upma, Mears, Steven, Balasooriya, Chinthaka

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Measuring Online Teaching Service Quality in Higher Education in the COVID-19 Environment von Ramirez-Hurtado, Jose M., Hernandez-Diaz, Alfredo G., Lopez-Sanchez, Ana D., Perez-Leon, Victor E.

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Effect of workplace spirituality and servant leadership on service quality in higher education: A mediation model of job satisfaction von Widayanthi, Desak Gede Chandra, Yudana, I Made, Agung, Anak Agung Gede, Ariawan, I Putu Wisna

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Evaluating sustainable service quality in higher education from a multi-stakeholder perspective: An integrated fuzzy group decision-making method von Bao, Tiantian, Liu, Yifan, Yang, Zhongzhen, Wu, Shanhua, Yan, Zhenli

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HEISQUAL: A modern approach to measure service quality in higher education institutions von Abbas, Jawad

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