Development and evaluation of the team work skill in university contexts. Are virtual environments effective? von García, Mercedes García, López, Chantal Biencinto, Molina, Elvira Carpintero, Casas, Eva Expósito, Morales, Yovanni A. Ruiz

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Meeting Management von Taggart E. Smith

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Developing Leadership Abilities von Arthur H. Bell, Dayle M. Smith

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Stress Mastery: The Art of Coping Gracefully von Ph.D. JUAN R. ABASCAL, Ph.D. DOMINIC BRUCATO, Ph.D. LAUREL BRUCATO

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Customer Relationship Management: The Bottom Line to Optimizing Your ROI von Dr. Jon Anton, Dr. Natalie L. Petouhoff

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E-mail: Communicate Effectively, First Edition von Marcia G. Reed, Verna Terminello

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Your Attitude Is Showing: A Primer of Human Relations, Tenth Edition von Elwood N. Chapman, Sharon Lund O’Neil

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An Uncertain Decision Making Process Considering Customers and Services in Evaluating Banks: A Case Study von Akbari, Fatemeh, Fazlollahtabar, Hamed, Mahdavi, Iraj

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Marketing Airline Services in Malaysia: A Consumer Satisfaction Orientation Approach von Philemon Oyewole, Muthulakshmi Sankaran, Pravat Choudhury

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Soft-Skills Training

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